Monscierge has released a case study along with Accor, outlining a deployment of Connect Staff into all U.K. owned and managed ibis properties. This initiative was piloted at the ibis London Euston site, and driven by Accor’s commitment to leading the industry in innovative technology and to improve efficiency and guest satisfaction. “The system has helped us to reduce the … Read More
By nature, hotels deal in some of the biggest events in human life. They gracefully handle hundreds of guests traveling for business, leisure, weddings, funerals and more every single day. The most common types of travelers are business and leisure, and managing their differing needs and frustrations is quite an accomplishment. Technology has come a long way in easing the … Read More
Travelers everywhere are using smartphones to get information about their destination and recommendations for the best possible experience. While some guests are using third party apps for this, some hotels have found that a mobile concierge is the best way to ensure guests have a positive experience throughout their stay. Just as hotels have always provided tried and true recommendations … Read More
The Cornell Center for Hospitality Research report titled “The Mobile Revolution is Here: Are you Ready?” found that travelers are seeing potential for mobile use in hotels. Survey respondents were asked what they would like to see hotels doing with mobile technology, and following are the top five responses. Room ready notifications: The number one wish for mobile use is … Read More