Outstanding service industry employees seem to be born for it. They have an innate sense of empathy and something that requires only the smallest amount of training. However, leadership still plays a huge part in creating a culture of service. Service leaders have two major roles – training and example. Many brands known for fantastic service train their team members … Read More
I had an interaction with a staff member at a local business yesterday that involved me wanting to pay for something and her not knowing how to charge me. Instead of getting an answer, she shrugged her shoulders and looked to me for the answer. Not having any inside knowledge, I did not have the answer, so the purchase was … Read More
Today’s post is written by our Senior Account Manager, Elizabeth Robinson. She’s a natural customer service leader and has been an asset to Monscierge for over four years. What makes loyal customers? Is it the product? The price? A lot of companies will market to their consumers as “Having the best product” or “Being the cheapest” or “Getting the … Read More