Last week I experienced an unusual amount of poor customer service from various companies which led me to wonder if there is a common theme running through these industries. My personal belief is that attitudes are just different these days. Common courtesies are no longer common, and most companies haven’t begun training employees to use manners that were previously taught from childhood.
My experiences over the last few days ranged from a mistake from a car dealer that cost me a lot of time and money, to a cashier at a local store handing me change with a very bold obscenity tattooed on her writs. While her wrist was calling me names, her voice was asking me to call the corporate office with my impression of the store.
So what did all of these companies have in common? For me, the most noticeable lack was what used to be considered common courtesy, including the three listed below.
Have you noticed a decline in common courtesy? What do you think is the reason?