My Time at Monscierge: Fleur Miessan


Fleur Miessan

Fleur Miessan is my name and I’m originally from Cote d’Ivoire, a beautiful country located on the cost of  West of Africa. Knowledge, curiosity and adventure makes up among the reasons why I migrated to the USA. I’m currently pursuing a Graduate Degree in Leadership and Organizational Development at the Oklahoma Christian University.

When looking from the outside perspective of a layman, I never imagined that there was so much going on in the world of hospitality. I could only see the checking in and out, and never considered interest in the advancement of their technology. Therefore, I had no idea bout the brains behind the scenes in the hospitality world until I got the opportunity to work at Monscierge early this summer.

In effect, like any other, the hospitality industry also needs innovations in order to ensure its growth and expansion. Monscierge has really proven to be a linchpin in their development and expansion. They do a very good job in coming up with brilliant ideas for the guests in hotels to find themselves at home whenever they travel around the world. How to communicate effectively with the hotel staff, how to meet their own needs, and more importantly how to enjoy their stay is just a click away. I was very amazed to know that some people were interested in the well-being of hotels and their guests.

At Monscierge, it all starts with a careful analysis of the guests (customers). While developing an app for a hotel here at Monscierge, we make sure to meet the needs of the guests by being the guests, thinking like them and acting as such; will we use the app if we were to travel and stay in a hotel? What functions would we like to have in the app? How effective can it be? How can we use it?, are questions we ask in order to improve the app. It is in effect our job and responsibility to process the purpose and come out with reasons for guests to not only download our app, but to also help drive them with a reason to use it. Like Eric Schmidt, Former Executive Chairman of Google said “None of us is as smart as all of us”, emphasizing the importance of teamwork from the brainstorming stage through the completion of the app till it is officially sell-able.

Monscierge has made me realize that it is possible to make the stay in a hotel relaxing, enjoyable and peaceful, leaving both the guest and the host happy. Monscierge has taught me that better and greater things can be developed in the hospitality industry. I have learned about things that I never knew as far as creativity was concerned,  and I am eager to learn even more because learning never exhausts the mind and the more I learn, the more valuable I will be.

Everywhere I have been, everything I have been taught here at Monscierge, every challenge I have faced and still am facing, will build who I am, and the experience or lessons I gain and  learn will be of great use and I look forward to a more creative and growing environment here at Monscierge.