I returned a few days ago from vacation with family that included my children, a couple sisters and their husbands, and a bunch of nieces and nephews. Twenty-two people, to be exact. While accompanied with a fair amount of chaos, this was by far one of the best trips we have taken, due in large part to the resort where we stayed. Following are five pivotal moments that made us decide to return as often as we can.
The kicker: We arrived just at dinner time with cars full of road-weary children. The front desk staff handed us a menu for pizza delivery along with a coupon for a free pizza. There is no better way to greet children than free pizza.
The kicker: Our rooms had been upgraded, simply because the nicer ones were available. One benefit the resort will get from that upgrade is that we all decided that we would pay extra to have the same rooms again next year. Another benefit: We immediately took to social media to rave about the place.
The kicker: Traveling during the school year to a destination geared more toward retirees than children, we were the only people in the entire place with kids. The resort was still well-equipped with DVDs, books, games and puzzles to borrow, as well as very good sound-proofing. We met the neighbors we shared a wall with on the last day, and neither of us had heard a peep from the other during the entire week.
The kicker: There were local goods available everywhere. We managed to bring home goodies to share with friends as well as a few items for our home. I have said this before, but access to handmade items from local providers not only enhances the stay, but also serves as a subtle reminder throughout the year. Every time my daughter curls up in the woven afghan we purchased there that now drapes our couch, she asks when we’re going back.
The kicker: About two days after our return, I received an email thanking us for our stay. It had a survey attached, along with information for future travel plans. Because our entire stay was wonderful, I was happy to provide positive feedback and will absolutely be returning.
Overall, we had a fantastic and stress-free week, for which I am truly grateful. Hospitality plays a role in the memorable moments of people’s lives – happy or sad. No matter what the reason for an away from home stay, travelers need comfort in a welcome, a room, a hot meal, and even a goodbye. Those with the hospitality spirit know how to make the memorable moments worth remembering.