Case Study: The Benefits of a Staff App


Monscierge has released a case study along with Accor, outlining a deployment of Connect Staff into all U.K. owned and managed ibis properties. This initiative was piloted at the ibis London Euston site, and driven by Accor’s commitment to leading the industry in innovative technology and to improve efficiency and guest satisfaction.

“The system has helped us to reduce the time to respond to maintenance requests by up to 50%.” Frederic Le Bras, Assistant General Manager, ibis London Blackfriars

Connect Staff’s primary function for a single property is to provide hotel staff the ability to easily communicate, track and prioritize tasks throughout multiple departments. At brand level, the reporting metrics and analytics feature provide significant insight across an entire collection instantly.

The case study, released at the beginning of this week, revealed that maintenance request times had gone down by up to 50%. It was also found that room availability was more efficient, and that guests showed increased confidence in staff. You can view and download the entire case study here.