Study Finds Connect Staff Increases RevPAR and GSS


A soon to be released study of over 70 hotels across a 15-month period show significant increases in both GSS and RevPAR. Some of the significant findings include

  • Guest Satisfaction Scores increased by 1.1% according to Review Pro’s Guest Review Index (GRITM) following deployment of the software
  • A Cornell study equates this increase in GSS with a 1.5% increase in RevPAR*
  • When compared against scores from the same period the previous year, some hotels using Connect Staff saw GSS increases that indicate double digit RevPAR growth.
  • Hotels with higher levels of product engagement outperformed the other properties

*applied to typical midscale hotel, this can mean increased revenues in excess of $25-50K per annum.


Look for further information on this study over the following week as it becomes available. If you would like to see what Connect Staff can do for your hotel, please visit our booth (#1831) at HITEC 2016 for a demo. Your app is ready.