Increasing technology use by travelers to interact with brands means that the guest experience, formerly taking place almost entirely within the bounds of a hotel property, now extends to almost anywhere in the world. Whether it be research via tablet, mobile check-in, virtual concierge, or SMS chats with staff, maintaining a seamless guest experience across any channel is a serious challenge for hoteliers.
One of the best features to come out of hotel mobile technology is instant translation. This means that travelers or staff from anywhere in the world can communicate with each other clearly and quickly. This has tremendous potential within the industry.
Let’s take a look at 12 things that happen when you’re using your staff-facing app to remove the language barrier.
Staff facing mobile apps are becoming mainstream across the industry. Hoteliers should be sure that their mobile app partners are working toward including instant translation as a primary feature.