Connect the In-Room Experience to Complete Your Guest Journey


The Monscierge team has been thrilled to work with John Edwards and Red Lion Hotels to assist in rolling out new technology offerings for staff and guests. The latest Hello Rewards app, integrated with the PMS, includes new check in/check out and digital room key features as well as managing loyalty accounts and redeeming rewards.

The fully integrated Connect products provide a multitude of opportunities to enhance the guest experience through greater personalization of service, efficient management of tasks, and fewer inconveniences for guests.

Apple TV plays a big role for the in-room guest experience. Hotel RL guests can now access DirectTV, device management and user security, as well as content from the Hotel RL Living Stage highlighting local talent.