Text-based communication in hospitality is significantly on the rise. We’ve talked many times about how to use it to enhance rather than replace the personal touch so vital to the essence of hospitality. But one of the ways that is most important is the accuracy it can bring to F&B orders.
Anyone who’s worked in F&B knows that accuracy is normal even under typical circumstance. People care a lot about their food. But when it comes to handling food allergies, mistakes can be a matter of life and death.
Digital menus allow for easy sorting so guests have the ability to find every food in your kitchen that suits their specific needs. Additionally, using text for communicating in F&B ensures better accuracy for a higher level of understanding and overall safety. Click here for more information on how hotels are implementing this technology.