The Art of Hospitality Procrastination


Every day we talk with companies who realize they’ve been procrastinating. We’ve all done it, putting something aside to work on “when we’re ready” or “when the time is right.” And all too often, when we finally start work, it’s usually in a rush.

“The last best experience that anyone has anywhere becomes the minimum expectation for the experience they want everywhere.” This quote by Bridget Van Kralingen perfectly encapsulates the growing expectation of guests.

When you make it easy, guests are more willing to spend, provide better reviews, and be better tenants. They’ll give you higher latitude and be more inclined to work with you as the need arises.

But how do you make it easy? Remove roadblocks, pre-emptively answer common questions, and provide clear, concise instructions. Solutions like digital signage or guest messaging can be implemented quickly. Even solutions like Monscierge’s Apple TV for Hospitality can be implemented in less than three days.

It’s easy to get overwhelmed, but it’s easy and very affordable to start making changes to your property that will pay off in the long run. Your guest experience requires upkeep and maintenance, just like your property.