When Monscierge first began our journey, we spent several days working in the back-of-house with staff at a well-known hotel in downtown Oklahoma City. Their team talked with us about their passion for our industry, their love for their guests, and the challenges they face every day. I asked one of the bell staff “If you could change one thing … Read More
Twas the night before Christmas and throughout the hotel, Things ran like clockwork for all guests could tell,. The kitchen was closing and breakfast was prepped, And all floors were silent as travelers slept. The manager nestled all snug in his bed, While holiday profits danced in his head. The night clerk completed the last guest request, With hopes that … Read More
The hospitality industry moves so quickly that sometimes it is hard to blend the new and the old. The well-known hospitality professional, Larry Mogelonsky, has developed a tool that will keep hotel executives, managers, staff and students up to date with current issues in the hotel industry.
Social media has become more and more visual. From Vine to Pinterest, hotels are trying to catch the eye of the browsing potential guest. We launched our own Instagram account recently, so I became curious as to how our hotel friends are using it to engage with guests.
Although websites and other social networks give hotels plenty of opportunity to show off photos of guest rooms and amenities, the highly visual aspect of Instagram allows properties to share more than usual. This could mean photos taken a different times of day (think poolside under the stars), the same room photographed for different weddings, or different types of travelers enjoying common areas.
Show off your local environment. Send a few employees out into the area around you and have them capture the “feel” of your surroundings, giving guests a better idea of what to expect – or local surprises to look for – when they arrive. I could see this being an enjoyable team-building activity, or an easy way to let guests see through the eyes of your staff, connecting with them before the stay.
Around here, we chose to use Instagram to share our zany side. From office pranks to birthday celebrations, Marketing Coordinator Angie Ford shows Monscierge office life from her point of view. You can follow us here, and please share your favorite hospitality and travel Instagram accounts in the comments so we can check them out.
We first want to thank our friends at The Skirvin Hilton in Oklahoma City for working so closely with us as we design new products for hotels. Learning and listening are behind everything we do, and the folks at the Skirvin have been kind enough to he…