Everything mobile-related from Monscierge.
Monscierge has released a case study along with Accor, outlining a deployment of Connect Staff into all U.K. owned and managed ibis properties. This initiative was piloted at the ibis London Euston site, and driven by Accor’s commitment to leading the industry in innovative technology and to improve efficiency and guest satisfaction. “The system has helped us to reduce the time to respond to maintenance requests by up to 50%.” Frederic Le Bras, Assistant General Manager, ibis London Blackfriars Connect Staff’s primary function for a single property is to provide hotel staff the ability to easily communicate, track and prioritize tasks throughout multiple departments. At brand level, the reporting metrics and analytics feature provide significant insight across an entire collection instantly. The case study, released at the beginning of this week, revealed that maintenance request times had gone down by up to 50%. It was also found that room availability was more efficient, and that guests showed increased confidence in staff. You can view and download the entire case study here.
By nature, hotels deal in some of the biggest events in human life. They gracefully handle hundreds of guests traveling for business, leisure, weddings, funerals and more every single day. The most common types of travelers are business and leisure, and managing their differing needs and frustrations is quite an accomplishment. Technology has come a long way in easing the burden on travel companies and balancing the needs of the individual guests. Airlines allow travelers to check in well in advance, choose their seats, and select an option for speedy board, thereby supporting the busy work traveler and allowing him to get as much work done as possible during his journey. Historically, the travel phase of the guest journey is the most frustrating, but this kind of personalization has done much to temper the annoyances. Some travelers now consider the front desk queue to be the most trying stage of their journey. Fortunately, this same type of tech has found its way to hotels. Guests can check in via mobile before they arrive thus reducing the time needed at the desk by up to 80%. Mobile room keys further reduce the pressure on the front desk. A recent Monscierge survey …
Travelers everywhere are using smartphones to get information about their destination and recommendations for the best possible experience. While some guests are using third party apps for this, some hotels have found that a mobile concierge is the best way to ensure guests have a positive experience throughout their stay. Just as hotels have always provided tried and true recommendations to guests, mobile access to the same hotel-provided knowledge eliminates false information and gives hotels ownership in the entire guest journey. A great experience means a happy guest, and a happy guest will be a returning guest and a champion of the brand. Hotels can provide concierge recommendations through their mobile app, which can be edited and updated as needed by managers or the concierge. Guests can find what they are looking for along with any other relevant information (menus, hours of operation, directions, etc.) at their fingertips. If you would like to incorporate mobile concierge into your digital guest journey, you can try it here for free.
The Cornell Center for Hospitality Research report titled “The Mobile Revolution is Here: Are you Ready?” found that travelers are seeing potential for mobile use in hotels. Survey respondents were asked what they would like to see hotels doing with mobile technology, and following are the top five responses. Room ready notifications: The number one wish for mobile use is simple; guests want to be notified when their room is ready for them. Most hotel guests are at the mercy of travel schedules, and cannot always plan arrivals to coincide with check in times. This technology allows guests to roam – on site or off – and be alerted as soon as their room is ready. Request amenities: It seems that using mobile to make requests is on the wish lists of both guests and staff. Decreasing the need for calls to the front desk makes everybody happier. Check out: Understandably, getting out the door in an efficient manner is something guests want to see. Mobile can allow guests to review their bill, rate their stay, and check out of their room with no need to stand in line. Room service: Mobile room service ordering makes it easier for guests …