An overview of hotel information from Monscierge.
I’ve been digging into other hotel blogs for awhile, and there are some that definitely stand out from the crowd. While my personal top five are fairly popular, you should check them out if you haven’t already. Hotel Chatter – Using humor that occasionally crosses into the snarky side, these guys tackle industry news from openings, marketing strategies, and the occasional haunted hotel. LMA Communications – Founder Larry Mogelonsky also happens to be the author of Are You an Ostrich or a Llama, and shares his combined hospitality and writing expertise on the company blog. The Advisor- Writer Tom Costello has over 20 years experience in the industry. His book, Prepare for Liftoff – How to Launch a Career in Sales, is available by following the link. His blog shares tips on sales with an eye for hospitality. Daniel Craig and Josiah MacKenzie- This one is a twofer, but you can follow this dynamic duo of hospitality at their individual blogs, or check in at ReviewPro. Hotel Check-In – USA Today’s Barb Delollis keeps up-to-date on hotel trends, technology, and what’s going on in the industry. Who are your favorite hospitality bloggers?
In a bold move last week, I decided to take six children out to dinner. I was the only adult. We drove around town for awhile, looking for an appropriate place to eat that interesting enough for our celebratory mood but still casual enough for kids. I rarely take my children to places that don’t incorporate playground equipment and miniature bathrooms, and didn’t realize until I had them all loaded up in the car that I was at a loss as to where to eat. I wanted full-service, they wanted pizza. I wanted to skip crowds and lines; they wanted to know if there would be root beer. My solution? I talked to my friends who take their children out regularly, and one particular place seemed to be ranking high with all of them. It was a local pizza joint that was new to us, and we loved it. The grown-up atmosphere seemed intimidating at first, but the kids quickly adjusted and behaved like proper young men and women the entire time. Our server knew just how to talk to them, and kept them entertained every time he visited our table. When the manager stopped by to check on us, …
Raising the expectation – why the culture of a company should be focused on serving the customer. I used to hear the adage, “The customer is always right,” but it seems now that whenever I’m standing in line at a retail establishment or holding in a phone queue, the phrase has become, “The customer is a necessary evil.” What happened to the focus of serving and making the customer happy? Having a customer is a privilege for any company, and serving that customer should be the company’s mission and purpose. At Monscierge, our goal is to meet our customers’ needs before they even know they have them, to always pleasantly surprise our customers with exceptional support and to serve them. This, we believe, should be the minimum standard for a company who has customers of any kind – but then, go one step further. With every customer contact we have the honor of experiencing, we want to not only meet their needs, please them and make them glad they’re our customer – we want to find one extra way to be of service. We’re not here to make sure they just have no complaints; we’re here to serve. How have …