An overview of technology for hospitality.
When traveling, staying in a hotel is an integral part of the experience. For many people, it is a chance to relax and unwind, enjoy new surroundings, and make lasting memories. However, for some guests, the hotel stay can be a challenging experience due to the lack of accessibility. In this article, we’ll explore why accessibility is so crucial for hotel guests, and how it can benefit both the guests and the hotel. First and foremost, accessibility means making sure that everyone, regardless of their physical abilities or disabilities, can access and enjoy the hotel’s amenities and services. This includes things like accessible rooms with wider doorways and grab bars, accessible bathrooms with roll-in showers and raised toilet seats, and accessible pathways throughout the hotel. For guests with mobility issues or who use wheelchairs, having access to these facilities can mean the difference between a comfortable, enjoyable stay and a stressful, uncomfortable one. But accessibility is not just about physical accommodations; it also includes ensuring guests with hearing, vision, or cognitive impairments can fully participate in all aspects of their stay. This might include providing closed-captioned televisions or assistive listening devices in guest rooms, offering braille or large print menus, …
There are several reasons why the LG STB-6500 Pro:Centric SMART may not be the best choice for in-room television at hotels: Limited Customization: While the LG STB-6500 Pro:Centric SMART does offer some customization options, they may not be as extensive as other smart TV solutions, such as those provided by Monscierge. This could limit the ability of hotels to tailor the content and services provided through the TV to meet the specific needs and preferences of their guests. Complexity: The LG STB-6500 Pro:Centric SMART is a relatively complex system, which could make it difficult for some hotel staff to manage and maintain. This could lead to increased costs and a less efficient operation. Cost: The LG STB-6500 Pro:Centric SMART is generally more expensive than other smart TV solutions, which could make it less accessible to hotels with smaller budgets. Limited Compatibility: The LG STB-6500 Pro:Centric SMART may not be compatible with all types of televisions, which could limit its usefulness for some hotels. Limited Support: While LG does offer support for the LG STB-6500 Pro:Centric SMART, this support may not be as extensive or responsive as that offered by other technology providers. While the LG STB-6500 Pro:Centric SMART does offer …
With recent fervor over ‘junk fees’ there ware other ways for hotels to recoup revenue that not only isn’t a strain on your property but increases guest satisfaction. Here are some recommendations with examples on how a hotel can offer new solutions to capture revenue without adding significant fees: Room upsells: Offer guests the option to upgrade their room to a higher category with added amenities and services. For example, a guest may be offered the option to upgrade from a standard room to a premium room with a balcony, a separate living area, and access to a private lounge. Packaged deals: Offer bundled packages that include room, meals, activities, and transportation. For example, a hotel could offer a weekend getaway package that includes a two-night stay, meals, a spa treatment, and round-trip transportation. Loyalty programs: Implement a loyalty program that rewards guests for their repeat business. For example, a hotel may offer a loyalty program that gives guests a discount on their room rate for every ten stays. Concierge services: Offer concierge services for an additional fee. For example, a guest may be offered the option to hire a private driver, book a tour, or make restaurant reservations through …
Gone are the days when hospitality technology was considered a luxury for only large chain hotels. Today, even boutique hotels are using technology to enhance the guest experience and streamline their operations. In this article, we’ll explore the importance of hospitality technology for boutique hotels and what to keep in mind when implementing it. Personalization and Customization Boutique hotels offer personalized and customized experiences to their guests, and technology can play a significant role in this. Technology can help boutique hotels provide a more tailored experience to each guest, from customized room preferences to personalized recommendations. This can include anything from customizing the lighting and temperature in a guest’s room to offering personalized dining recommendations based on their preferences. Streamlining Operations Technology can also help boutique hotels streamline operations, making it easier to manage reservations, guest information, and housekeeping. For example, a property management system (PMS) can help boutique hotels manage reservations, guest information, and billing more efficiently. Similarly, using digital key systems can eliminate the need for traditional key cards and make check-in and check-out a breeze for guests. Improving the Guest Experience Technology can also be used to improve the guest experience, from offering high-speed internet access to …
Part I of our series on AI in Hospitality Technology As the hospitality industry continues to evolve, hotel general managers are turning to artificial intelligence (AI) systems to provide a better experience for their guests. From automated check-ins to personalized recommendations, AI can enhance every aspect of a hotel stay. One way hotel general managers can utilize AI is through chatbots. Chatbots are virtual assistants that can answer questions, book reservations, and offer recommendations 24/7. By implementing a chatbot system, hotels can streamline communication and provide immediate assistance to guests without staffing additional employees. In addition to chatbots, AI can also be used to personalize a guest’s experience. By analyzing data from previous stays, hotels can use AI to suggest activities, meals, and room features that are tailored to each guest’s preferences. For example, if guests frequently order room service, the hotel can suggest similar dishes during their next stay. This level of personalization can make guests feel valued and increase their likelihood of returning. AI can also be used to improve guest safety and security. Smart sensors and cameras can detect potential hazards and alert staff members to take action. For example, if a guest leaves the stove on …