Monscierge Blog


Experience a better way to Connect

RLH Corporation and the Hello Rewards App

We were thrilled to work with RLH Corporation on the release of their updated Hello Rewards App earlier this month. “We built the Hello Rewards App with the modern traveler in mind,” said SVP and Chief Information Officer John Edwards. Some of the key updated features include: More convenient mobile keys built to work with multiple door locks, letting owners … Read More


Small Service Touches that Make a Good Experience Great

Good customer service skills are practically inherent for people who love the hospitality industry, but brand standards exist to turn a good guest experience into a remarkable one. Often these are seemingly minute touches, but they have the potential to make a huge impact on the guest. I have found all-staff training to be one of the biggest tells for … Read More


Apple TV and In-Room Entertainment

The phrase “Bring Your Own Content” has been floating around the industry over the last few years, initially brought on by travelers streaming content to smartphones and laptops, but now delving into the realm of smart TVs in the guest rooms. This is a natural move now that people are no longer limited to a viewing schedule at home. Bringing … Read More


GDPR and Consent Requirements

The EU GDPR (General Data Protection Regulation) takes effect in May and organizations that collect and store data on consumers are making the last changes for compliance. We’ve already touched on general compliance and the definition of data for this regulation, so today I want to talk about consent. Strict consent standards are going to be a key portion of … Read More


Hotel Content for Facebook’s New Algorithm

You’ve probably noticed the significant changes Facebook made to the newsfeed algorithm earlier this month. The main idea is to increase person-to-person engagement and reduce posts shared from company pages. Content shared by friends will have priority which means that creators need to focus on shareable content over clicks and likes to retain and increase visibility. Another important change is … Read More