It’s time for a question we’ve asked for years – how can we help? Hospitality is hurting right now. Like yourself, we’re hoping to move past current events and get our industry back on its feet. We’re doing everything we can right now to support our partners around the world during this time. We’ve initiated payment deferral programs, activated additional healthcare options, expanded support, and sometimes even just offered a sounding board for many people that we consider to be friends. We have a simple question. How can Monscierge provide support for your team and business? One of our company values is that we have each other’s back; there’s no better time than now. Monscierge is here and available to answer questions and offer help to your team and business.
When Monscierge first began our journey, we spent several days working in the back-of-house with staff at a well-known hotel in downtown Oklahoma City. Their team talked with us about their passion for our industry, their love for their guests, and the challenges they face every day. I asked one of the bell staff “If you could change one thing about the operation of your hotel, what would it be?” Without hesitation he said “I’d kill the cheeseplate. Every day I deliver complimentary cheeseplates as welcome gifts to our VIP guests, and every day I’m the guy that later discards most of all of them – totally untouched. If I could tailor the welcome gifts to something each guest truly valued, they would feel cared for, I would feel more invested in the people I’m caring for each day and we’d reduce significant waste at the hotel. Everyone wins.” We at Monscierge couldn’t agree more. Over the last ten years, I’ve been privileged to work with some of the world’s brightest hospitality minds. Our mission? To kill the cheese plate. With help from one particular person in the industry – we’ve figured out how. Let me explain. In 2014, Monscierge …
Twas the night before Christmas and throughout the hotel, Things ran like clockwork for all guests could tell,. The kitchen was closing and breakfast was prepped, And all floors were silent as travelers slept. The manager nestled all snug in his bed, While holiday profits danced in his head. The night clerk completed the last guest request, With hopes that the stillness foreshadowed a rest. When up on the third floor arose such a clatter, She sprang from her seat to see what was the matter. Away to the phone she flew like a flash, Lines were all ringing and she heard a big crash. A sleepwalker, au naturale in the lobby, And the guest on the phone was borderline sobby. The toilet was clogged and the shower was leaking, And TripAdvisor lit up with people critiquing. A man strode in and requested a bed, At the “no vacancy” sign, his face turned quite red. “I’m a loyalty member, you should be ashamed! I’m best friends with the owner!” and called him by name. Now elevator! Now ice machine! Now thermostats and power! From Wi-Fi to TVs, and toilets to showers! From the top of the porch to the top …
It may be known for its high turnover, but hospitality can be an appealing field for those who are fresh out of school, unsure which career to pursue, or re-entering the workforce. Job applicants new to a career often get frustrated finding work because many job listings require 5-10 years’ relevant experience. Sometimes you just can’t get around that, but if you have the drive and determination, you can find flexibility in the hospitality industry. And if you’re the one with the drive and determination, hospitality wants you. Because: You’re malleable. You’re not used to the way another team operates, so you pick up on our ways quickly. There’s no unlearning. Every hotel has methods to learn. I’d rather have a blank slate than have to retrain. You’re new to hospitality culture. And its a unique culture, even per property. Sometimes it’s nice to bring a little previous culture experience, but sometimes you just want a flexible puzzle piece to fill the space. Hospitality is an industry to grow with. Take your determination, shine that positive attitude, and then seek a hospitality position. This field has been growing at a higher rate than others, so there are lots of job …
Sad fact, leadership roles don’t always get filled by leaders. Do you exhibit these qualities? 1. Kick up, kiss down. How much time do you spend chatting it up with your fellow managers? Allot that time working with and for your team. They’re the ones that do the work you need done. Show them how important they are. Drive their passion. Believe it or not, not everyone is just out for a paycheck. Some people actually want to contribute to a team and feel like their work matters. Kick up for those people. 2. Inspire, don’t threaten. This should go without saying, but people work better when they don’t worry they might not have a job at the end of the day. At best, it’s slightly distracting. Make them work hard and efficiently by inspiring them. Threats communicate a lack of confidence, which will inhibit your team’s overall performances. Show them they play a vital role and that you trust them to play that role well. 3. You are the example. If you’re a parent, you know how it is to be watched and imitated constantly. Your team members look to you as an example of what they should do. …