Monscierge Blog


Experience a better way to Connect

Three F&B Apps Getting Personalization Right

We’ve talked often about hotels using technology to enhance the guest experience through personalization. I wanted to highlight a few restaurant apps who are using their apps to delight guests with custom offers, drive sales with tailored menu items, and remove pain points with increased efficiency and precision. Can you talk about restaurant apps without mentioning Dominos? The pizza chain … Read More


GDPR Just Around the Corner

The EU GDPR (General Data Protection Regulation) takes effect May 25. This change, designed to protect data privacy, applies to any organization collecting data on EU citizens, no matter the location of the organization. Compliance is mandatory and will include strict protections on all technology that can collect data, staff training on privacy protection, and protocol in place in the … Read More


What is GDPR and What does it Mean for Hotels?

The EU GDPR (General Data Protection Regulation) is a huge change designed to protect data privacy as it pertains to EU citizens. Approved on April 14, 2016, this regulation takes effect May 25, 2018, and applies to any organization collecting data on EU citizens, no matter the location of the organization. Compliance is mandatory for anyone processing data on EU … Read More


Artificial Intelligence and the Guest Experience

Written by Monscierge Software Engineer, Matt Owens. Amazon’s Alexa is a cloud-based voice service that allows software developers to build natural voice experiences that offer customers a more intuitive way to interact with the technology they use every day. The Alexa voice service raises interesting questions about the future of artificial intelligence technology in the hospitality industry. Monscierge makes connecting … Read More


Redefining the Guest Journey through Personalization

Over the last few months, we’ve been talking a lot about “killing the cheeseplate”. This phrase came from the early days of Monscierge as we were working with staff at a local hotel. When asked how he would change hotel operations, one staff member said he would kill the cheeseplate. He explained that he delivered a cheeseplate as a welcome … Read More