How do you judge your property’s performance? Do you look at your ratings? TripAdvisor score? During a poll, only around 42% of rental owners actively reviewed their ongoing ratings. Owners who actively reviewed their scores on average maintained higher occupancy and increased revenue. But what goes into reviewing scores? Potential guests look to ratings and reviews as a gauge for … Read More
Is it a guidebook, in-room compendium, welcome book, directory, or the house rules? No matter what you call it, your guidebook is a central way to share information with guests. But there are better modern experiences that offer considerable leaps in value and benefit for both guests and owners. The digital compendium is the solution. It’s the digital means to … Read More
People sure love TV — but they don’t love their TV provider. Many cable executives have tried to pretend their industry isn’t in the middle of a monumental industry shift. Still, amidst consumers demanding more choice, a turbulent economy, and a global pandemic, cord-cutting is real and taking over. Endless rate hikes, complicated contracts, extensive service fees, and a lack … Read More
The way clients order and pay for Software-as-a-Service (SaaS) solutions continues to evolve. While many SaaS offerings are available on a month-to-month basis, many solutions involve hardware and are multi-year contracts. This practice, which is common in the industry, can often present a financial challenge for upfront cash or a payment — particularly for companies recently hit hard by Covid-19. … Read More
We’ve talked often about hotels using technology to enhance the guest experience through personalization. I wanted to highlight a few restaurant apps who are using their apps to delight guests with custom offers, drive sales with tailored menu items, and remove pain points with increased efficiency and precision. Can you talk about restaurant apps without mentioning Dominos? The pizza chain … Read More