The EU GDPR (General Data Protection Regulation) takes effect May 25. This change, designed to protect data privacy, applies to any organization collecting data on EU citizens, no matter the location of the organization. Compliance is mandatory and will include strict protections on all technology that can collect data, staff training on privacy protection, and protocol in place in the … Read More
The EU GDPR (General Data Protection Regulation) is a huge change designed to protect data privacy as it pertains to EU citizens. Approved on April 14, 2016, this regulation takes effect May 25, 2018, and applies to any organization collecting data on EU citizens, no matter the location of the organization. Compliance is mandatory for anyone processing data on EU … Read More
Written by Monscierge Software Engineer, Matt Owens. Amazon’s Alexa is a cloud-based voice service that allows software developers to build natural voice experiences that offer customers a more intuitive way to interact with the technology they use every day. The Alexa voice service raises interesting questions about the future of artificial intelligence technology in the hospitality industry. Monscierge makes connecting … Read More
Over the last few months, we’ve been talking a lot about “killing the cheeseplate”. This phrase came from the early days of Monscierge as we were working with staff at a local hotel. When asked how he would change hotel operations, one staff member said he would kill the cheeseplate. He explained that he delivered a cheeseplate as a welcome … Read More
Mobility has an ever-increasing role in the travel industry and today’s travelers are relying more and more on their phones through each phase of their journey. A recent Monscierge survey showed that 56% of hotel guests prefer to make requests using text messages, taking the number one spot in communication preferences. SMS is being used in hotels to plan the … Read More