Leadership in hospitality.
In 2024, in-person meetings and events are returning to their pre-COVID levels. Recent studies indicate that 81% of meetings will have an in-person component. As the hospitality industry adapts to this resurgence, hotels must seek innovative ways to enhance guest experience, streamline operations, and differentiate themselves from the competition. Enhanced Guest Experience One of the most promising advancements in recent years is the integration of digital meeting and event signs and interactive lobby screens. These cutting-edge technologies offer a multitude of benefits that can transform the way hotels operate and engage with their guests. Here’s why hotels should consider investing in these digital solutions Real-Time Information: Digital meeting and event signs provide guests with real-time updates about events, meetings, and other activities happening within the hotel. This ensures that guests are always informed about the latest schedules, changes, or cancellations, leading to a more seamless and stress-free experience. Guest Engagement: Digital signage enhances guest engagement by delivering dynamic, eye-catching content that captures attention and encourages interaction. Research by Nielsen found that digital signage increases brand recall by 47.7%, indicating its effectiveness in engaging consumers and driving brand awareness. Easy Navigation: Large hotels can be confusing to navigate, especially for first-time …
The hospitality industry has always been an early adopter of technology, with hotels and resorts constantly seeking new ways to improve the guest experience and increase revenue. In recent years, the rise of advanced technologies and changing guest expectations have fueled a number of technological trends that have become essential for driving revenue in the hospitality space. We’ll take a look at some of the recent technological trends that are helping hotels increase their revenue: Personalization: Personalization is key in today’s hospitality industry. Guests expect their experience to be tailored to their preferences and needs, and hotels that can deliver on this expectation are more likely to see repeat business and higher revenue. Personalization can be achieved through a number of technological solutions, such as mobile apps that allow guests to customize their stay, automated check-in and room selection based on guest preferences, and targeted marketing campaigns that offer personalized promotions and packages. Tools like Apple TV for Hospitality helps add additional personalization to guest room experiences. Mobile Technology: Mobile technology has become an essential part of modern travel. From booking flights and hotels to ordering room service and exploring local attractions, guests rely heavily on their mobile devices throughout …
When traveling, staying in a hotel is an integral part of the experience. For many people, it is a chance to relax and unwind, enjoy new surroundings, and make lasting memories. However, for some guests, the hotel stay can be a challenging experience due to the lack of accessibility. In this article, we’ll explore why accessibility is so crucial for hotel guests, and how it can benefit both the guests and the hotel. First and foremost, accessibility means making sure that everyone, regardless of their physical abilities or disabilities, can access and enjoy the hotel’s amenities and services. This includes things like accessible rooms with wider doorways and grab bars, accessible bathrooms with roll-in showers and raised toilet seats, and accessible pathways throughout the hotel. For guests with mobility issues or who use wheelchairs, having access to these facilities can mean the difference between a comfortable, enjoyable stay and a stressful, uncomfortable one. But accessibility is not just about physical accommodations; it also includes ensuring guests with hearing, vision, or cognitive impairments can fully participate in all aspects of their stay. This might include providing closed-captioned televisions or assistive listening devices in guest rooms, offering braille or large print menus, …
There are several reasons why the LG STB-6500 Pro:Centric SMART may not be the best choice for in-room television at hotels: Limited Customization: While the LG STB-6500 Pro:Centric SMART does offer some customization options, they may not be as extensive as other smart TV solutions, such as those provided by Monscierge. This could limit the ability of hotels to tailor the content and services provided through the TV to meet the specific needs and preferences of their guests. Complexity: The LG STB-6500 Pro:Centric SMART is a relatively complex system, which could make it difficult for some hotel staff to manage and maintain. This could lead to increased costs and a less efficient operation. Cost: The LG STB-6500 Pro:Centric SMART is generally more expensive than other smart TV solutions, which could make it less accessible to hotels with smaller budgets. Limited Compatibility: The LG STB-6500 Pro:Centric SMART may not be compatible with all types of televisions, which could limit its usefulness for some hotels. Limited Support: While LG does offer support for the LG STB-6500 Pro:Centric SMART, this support may not be as extensive or responsive as that offered by other technology providers. While the LG STB-6500 Pro:Centric SMART does offer …
Part I of our series on AI in Hospitality Technology As the hospitality industry continues to evolve, hotel general managers are turning to artificial intelligence (AI) systems to provide a better experience for their guests. From automated check-ins to personalized recommendations, AI can enhance every aspect of a hotel stay. One way hotel general managers can utilize AI is through chatbots. Chatbots are virtual assistants that can answer questions, book reservations, and offer recommendations 24/7. By implementing a chatbot system, hotels can streamline communication and provide immediate assistance to guests without staffing additional employees. In addition to chatbots, AI can also be used to personalize a guest’s experience. By analyzing data from previous stays, hotels can use AI to suggest activities, meals, and room features that are tailored to each guest’s preferences. For example, if guests frequently order room service, the hotel can suggest similar dishes during their next stay. This level of personalization can make guests feel valued and increase their likelihood of returning. AI can also be used to improve guest safety and security. Smart sensors and cameras can detect potential hazards and alert staff members to take action. For example, if a guest leaves the stove on …