Monscierge has released a case study along with Accor, outlining a deployment of Connect Staff into all U.K. owned and managed ibis properties. This initiative was piloted at the ibis London Euston site, and driven by Accor’s commitment to leading the industry in innovative technology and to improve efficiency and guest satisfaction. “The system has helped us to reduce the … Read More
A fantastic welcome is the first phase of a wonderful guest journey, and the art of welcome is a foundational skill for any guest facing staff members. Unfortunately, being welcoming does not come naturally to everyone. As with any quality of hospitality, some people are born with it, some can be taught, and some just simply don’t have it. welcome … Read More
Turnover rates, traditionally high in the hospitality industry, have a direct influence on both revenue and loyalty. A loyal staff begets a loyal customer base. Employees who are passionate about what they’re doing will reflect a positive attitude that carries through to the guest experience. It goes without saying that staff retention benefits everyone. While wages are influential, there are … Read More