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Mandy Green

Contact: mandy.green@monscierge.com

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Written by Media and Brand Director, Crystal Robinson

Something interesting happened a couple of weeks ago when our partner Jamf was visiting our hotel experience lab. We were working on simplifying the story of how efficient customers become when technologies they use daily truly fit like puzzle pieces in a “better together” scenario.

At one point, Jamf stopped us and said, “All this time, when I’ve heard you use the word ‘customize’ I assumed that you offered professional custom development as an option alongside your experience platform. Only now do I see that it’s all originating from this source, the ‘one platform’, and THAT is configurable to customers’ preferences. Configurable customization. Nice.”

This happens quite often. Because of how we architected development back in 2009 and continued to build since, all of our technologies ARE customized to each property and yet powered by this same platform –  the design and features can be turned off, on, up, down, sideways or however the hotelier wishes it to be.

After walking through this with him, we concluded that saying configurable features (even if they really are highly customized to each property) resonates quicker.

My point with this story:

We’ve spent the last year working with many different technology experts such as Jamf to “up the notch” on the powerful solutions we have now and ones we’ll soon be launching. Ones that make sense to hospitality – both from a user experience and revenue generation mindset. We doubled down our research, as well as our in-house development team. We sent our teams again to work in the field (in multiple hotels) to learn from the staff by: using our technology, our competitors’ technology, and the general technology many of us will be looking at during HITEC. We’ve been learning how to strip away the unnecessary and be BETTER TOGETHER. Because hotel technology, when made well, should be an afterthought.

If you want to see the first viable Apple TV enterprise solution that makes sense to the guest, the staff, the IT team and your CFO – come see it at Bulk TV’s booth #1701. If you’d like a 30 min tour highlighting our entire configurable platform, schedule here.*

If you still can’t believe that one platform can take all of your content and information and direct it to anywhere you want to be – then you’re probably looking at visiting several different booths.

Better together… thanks to our partners Bulk TV and Jamf, it’s humbling to discover what’s to come – and we can’t wait to “GO!”

*This tour will demonstrate our technology on Apple devices. As a company, we are device agnostic, however, we prefer hands-down Apple’s hardware and iOS, and we develop our newest features to be Apple first. The Apple Mobility Partner Program has increasingly grown since our joining three years ago, but Monscierge still proudly remains the only hospitality-specific partner to pass the rigorous process of design and development scrutiny by the labs in Cupertino.

 

Better Together for HITECTX

Written by Media and Brand Director, Crystal Robinson Something interesting happened a couple of weeks ago when our partner Jamf was visiting our hotel experience lab. We were working on simplifying the story of how efficient customers become when technologies they use daily truly fit like puzzle pieces in a “better together” [...]

Mandy GreenMandy Green

Hotel Loyalty as a Two Way Street

Just like any other relationship, loyalty begets loyalty between hotel and guest. Social media usage allows that dynamic to play out further in that loyal guests now see sharing and recommendations as a natural byproduct of loyalty, and creating shareable experiences is top of the list for generating that loyalty to begin with. Hotel [...]

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Apple TV and In-Room Entertainment

The phrase “Bring Your Own Content” has been floating around the industry over the last few years, initially brought on by travelers streaming content to smartphones and laptops, but now delving into the realm of smart TVs in the guest rooms. This is a natural move now that people are no longer limited to a viewing schedule at home. [...]

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GDPR and Consent Requirements

The EU GDPR (General Data Protection Regulation) takes effect in May and organizations that collect and store data on consumers are making the last changes for compliance. We’ve already touched on general compliance and the definition of data for this regulation, so today I want to talk about consent. Strict consent standards are going [...]

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