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Your team is run ragged. What if you could drive staff efficiency? Our platform offers easy training, automation and helps your team focus on revenue-generating activities instead of running around on tasks that don’t. Service requests like more towels, an extra pillow, or a toothbrush are valuable but do little to drive additional revenue. Once you factor in shifted priorities, employee labor cost, and supplies, that extra pillow has cost your business money. Offerings like Enhance Your Stay open the door to promoting unique experiences. A plate of cookies and milk, a private cocktail-making class, and a wine tasting are just a few examples of the experiences hotels using Monscierge’s Apple TV for Hospitality have available. One boutique hotel in South Carolina offers seasonal packages like a private in-room Christmas tree, elf on the shelf games for kids, and brats and fire packages with beer and bratwurst grilling in an outdoor fire pit. These types of enhancements help contribute to the bottom line of your business. Just two purchases per week can add thousands of extra dollars per year. If your team is run ragged, why not help them? Our system typically takes less than 15 minutes to learn, and …
Guests don’t know your story. They experience a tiny fraction of the hard work you and your team have spent building your property. On average, a traveler is onsite for up to 8-10 hours of their day. You have a captive audience and an opportunity to capture valuable time and revenue. Monscierge helps tell the story of your brand. Our platform drives the moments that your guests remember. Whether it’s a charming brunch spot recommended by the hotel or enjoying a private cocktail class, the type of experiences presented within the Monscierge platform help tell your brands’ story. Every brand is different; the image you present is unique. What’s special about the Monscierge platform is we set the stage and provide a canvas for you to show your brand as you see fit. We’d invite you to download our exclusive Telling Your Story guide. It’s a quick read that shows how Monscierge drives the moment’s guests to remember as we help you tell a story that creates revenue and guest satisfaction.
How do you make an extra $15,000? Easy. Use Monscierge. We’ll show you the math. Our hospitality TV solution opens doors to a better guest experience and adds money to your wallet. Apps like Enhance Your Stay offer up revenue centers that enable upgrades and upsells that help generates revenue. But more importantly, they help create memories that your guests will remember and take with them. Roasting s’mores in the fire pit, delivering warm cookies and a cold glass of milk, a game night with board games and snacks, or private wine tasting are just a few types of interactions. And when you highlight these interactions to guests, they’re 1.81x more likely to convert, which puts extra cash in your pocket every week. Want to maximize your profits? We’ve built an entire strategy and tools to help hotels and vacation rentals maximize their guest experience and revenue. The only question we ask is how much additional revenue would you like to make?
One of the latest exciting features added to Monscierge’s Hospitality TV solution is the ability to feature full-screen video and featured content on the top shelf of the TV interface. These new features help put your brand upfront and highlighted content even more accessible. Whether you add a promotional brand video or an explainer video welcoming guests, viewers are 80% more likely to take action based on showcasing your property. When you display content like add-on upgrades or upsells that help earns additional revenue or curated local recommendations, guests are 1.81x more likely to take immediate action. Apple TV for Hospitality is already the best Hospitality TV solution in the industry, and now it’s even better. We’d love to show you how Monscierge can change your guest experience.
Monscierge’s request system accommodates guest requests which help connect with the property. But it also can help create revenue and create new compelling experiences that drive loyalty and great reviews. Guests at a hotel making requests isn’t new. But the idea of taking requests, tracking them, and accommodating individual workflow actions to handle assignment and delivery is a core component of what Monscierge offers. It’s no surprise that adding Guest Request functionality at hotels increases guests making requests. With well over 60% of travelers preferring non-personal interaction, most prefer non-confrontational interactions. On average, guests only report issues around 25% of the time. The remainder stew, vent, and inevitably let out their frustrations online at sites like TripAdvisor. But with the addition of Guest Requests available as a component of Monscierge’s Apple TV for Hospitality, guests can seamlessly and quickly communicate to the staff. But the other angle for guest requests is those that want to enhance the experience. The addition of upgrades, upsells, and add-on enhancements increase not only revenue but the opportunity to stay in front of guests. Adding arrival requests or themed packages builds the personal touch. Properties can add unique options like a private picnic, beer tasting, …