Not every member of a team is meant to be a leader, but there are some oft-hidden traits you can seek out when you’re looking to bump someone to a leadership or training role. Most successful leaders have a way about them that makes people pay attention to what they have to say, but not all great leaders are talkative. … Read More
A soon to be released study of over 70 hotels across a 15-month period show significant increases in both GSS and RevPAR. Some of the significant findings include Guest Satisfaction Scores increased by 1.1% according to Review Pro’s Guest Review Index (GRITM) following deployment of the software A Cornell study equates this increase in GSS with a 1.5% increase in … Read More
Branded apps have come a long way from the days of booking only. Today’s travelers have means of eliminating a majority of top concerns at the tips of their fingers. Here are nine ways major brands are easing the guest journey: Traffic: As much fun as it would be to have an app to erase traffic jams before we arrive … Read More
Monscierge has released a case study along with Accor, outlining a deployment of Connect Staff into all U.K. owned and managed ibis properties. This initiative was piloted at the ibis London Euston site, and driven by Accor’s commitment to leading the industry in innovative technology and to improve efficiency and guest satisfaction. “The system has helped us to reduce the … Read More
A fantastic welcome is the first phase of a wonderful guest journey, and the art of welcome is a foundational skill for any guest facing staff members. Unfortunately, being welcoming does not come naturally to everyone. As with any quality of hospitality, some people are born with it, some can be taught, and some just simply don’t have it. welcome … Read More