If you have ever spent time working in hospitality, chances are the thought has crossed your mind that everyone should spend time working in hospitality. These lessons cross so many industries and specialties that it is viewed as almost a rite of passage into working adulthood. I humbly present some of my personal favorites: Work hard, play hard – People … Read More
Labor Day, a day set aside in the US to celebrate workers – originally and specifically regarding the promotion of fair and safe working practices. During that period of the Industrial Revolution, long hours and unsafe conditions abounded, even for children. Today, Labor Day is widely known as a day off of work for the 9-5 crowd, but the long … Read More
Studies have shown that today’s hotel guests book based more on price and location as seen on OTA websites than based on brand loyalty. OTA commoditization has boiled the decision making down to one photo and a number, leaving hoteliers at the mercy of a booking experience that is often out of their hands. So how does a hotel brand … Read More
The human touch is without doubt what makes a hotel’s service unique. Today’s mobile apps and other technologies have many people claiming the loss of this element, and predicting that there is not space in the world for both human touch and technology, one or the other must go. While I can understand the viewpoint, I disagree. Hotel apps assist … Read More
Today’s blog is written by Monscierge Marketing Coordinator, Angie Ford. Early 1990s – Phones fit in your pocket! Late 1990s – Send text messages from that tiny phone. Mid 2000s – Magic internet phone. Roughly 3 seconds later – Everything on the device (even your wallet!)- can we still call it a phone? Technology is moving fast. It seems like … Read More