Sad fact, leadership roles don’t always get filled by leaders. Do you exhibit these qualities? 1. Kick up, kiss down. How much time do you spend chatting it up with your fellow managers? Allot that time working with and for your team. They’re the ones that do the work you need done. Show them how important they are. Drive their … Read More
I had an interaction with a staff member at a local business yesterday that involved me wanting to pay for something and her not knowing how to charge me. Instead of getting an answer, she shrugged her shoulders and looked to me for the answer. Not having any inside knowledge, I did not have the answer, so the purchase was … Read More
Over the last few weeks, we have discussed using technology to make the guest experience more comfortable and more personal as well as to generate loyalty. As commoditization becomes an increasing concern for the industry, hospitality leaders are looking for technology that increases brand awareness and loyalty, directly influences and enhances the guest experience, and creates a stand-out impression. Did … Read More
There is a push for hotel technology to be better than what guests use at home, but some argue that the only way to make guests feel at home is with face-to-face interaction. We’ve always maintained that technology should enhance, not remove, the personal interactions between staff members and guests, but does technology present a barrier to that “at-home” feeling? … Read More