Branded mobile apps have become more of an expectation for guests, and are quickly on the rise for staff members. With all of this comes data – guest preferences, request and maintenance tracking and communications all measured across a property or an entire brand. This information can be used to measure and compare staff performance, time management, guest satisfaction and … Read More
The busiest time of the year is upon us and your hotel’s app should help to keep things running smoothly. One common question are asked is how to get guests to download and use an app. The most successful method by far is to send an SMS message containing app information to guests on the day of arrival. Our research … Read More
The use of mobile apps by hotel brands and properties continues to grow, the most common uses being booking, hotel information, and guest-to-staff communication. However, the back of house can benefit from as well, and many hotels are beginning to implement their use to increase efficiency and guest satisfaction. Guest to staff communication via SMS messaging enhances guest experience by … Read More
Although bandwidth demands are already difficult to keep up with, hotels should be prepared to go above and beyond the current usage very soon. Streaming television is quickly overtaking traditional viewing means, and travel is its next target. More and more people have ditched cable or satellite in favor of streaming, and their number is expected to grow over the … Read More
This is the second post in the last few weeks about family vacation, but it was the one I most wanted to write due to the pivotal nature of the welcome moment. My family drove for about eight hours to reach our destination this year, and if you’ve ever spent that long in a car (with multiple youngsters, no less), … Read More