Monscierge Blog


Experience a better way to Connect

Two-Way SMS Communication and the Hotel Guest Experience

True communication is a two-way street, and has always been a staple of great hospitality. That is why it is so important for the latest digital communication tools to encourage interaction lest the conversation of the past becomes the megaphone of today. We all know that careful listening to guests not only helps the guest in question, but future guests, … Read More


Hotel Technology: Booking and Loyalty

Technology can play an important role in revenue for hotels, both in terms of booking and retention. It’s no secret that today’s travelers want to be “met where they are”, not physically, but digitally. The world of telephone books and calling around for openings has long passed us by, and the old-school internet searches are being replaced by information that … Read More


New Hospitality Study: The Time for Mobile is Now

  Over the last few months Gene Hopper, responsible for strategic relationships at Monscierge, has been working with the Center for Hospitality Research to study the use of mobile for an upcoming Cornell Hospitality Report.  This has been an exciting project and we are thrilled to have the opportunity to contribute. To gather information, Cornell surveyed people across multiple demographics … Read More


Beacons and Virtual Concierge

This year has seen lots of futuristic technology come onto the scene, and the travel industry has not been immune. Due to its location-specific nature, travel may end up being the biggest area for beacon technology to shine. Beacons are small wireless sensors that can be placed almost anywhere. For hotels, this could mean placement near the bar, the front … Read More


Hotels and the Sharing Economy

The sharing economy seems to have wiggled its way into every part of the travel industry. For better or worse, it doesn’t seem to be going anywhere in spite of the cautionary tales that crop up every week or so. People like the idea of crowd-sourcing – whether for products or experiences, I think it lends an opportunity to support … Read More