Our friends at Software Advice, known as a free source for reviews of hotel management technology, released a report this week on how US customers feel about technology offerings in hotels with these key findings: A combined 60 percent of respondents are “more likely” to choose a hotel that allows guests to check in and open doors with a smartphone … Read More
Today’s post was written by Kacey Butcher, Monscierge Process and Administration. Connect with him on LinkedIn. Communication is a tool we use each day to overcome challenges, share joy, and shape our emotions. Without communication, we are similar to a ship without a sail. Therefore, how we communicate directly impacts our actions and reactions when engaging with others. As consumers, … Read More
Staff retention is an important aspect of hospitality management. Team members are typically hard working and dedicated while maintaining calm and composure with guests. Not everyone fits the bill, which can lead to high turnover rates and contention in the ranks. So how do you keep up the team spirit if the team members are constantly changing? Recognize and reward … Read More
In today’s automated atmosphere, many hospitality professionals worry that added technology will lead to loss of the human touch that is so fundamental to the industry. Furthering this resistance are fears of commoditization of the brand and simply keeping up with the rapid changes taking place. These are honest concerns and not without merit, and can be addressed across the … Read More
Hospitality is rooted in empathy; genuine care for others is a key trait of those who love the industry. Perhaps this is why they have a keen focus on giving back and social responsibility. We’ve had the pleasure of getting to know some of the individuals involved in these projects over the years, and being the season for it, I … Read More