Monscierge Blog


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Holiday Traffic: Keeping up with the Flow

Holiday preparations are in full swing and most hoteliers already have a game plan. Following are a few tips you can put into place today to help keep the holiday traffic flowing smoothly in your hotel. Check your search rankings – Spend a few minutes searching for hotels in your area, and see which pop up on the front page. … Read More


A Message from Our CEO

The following is a message from Monscierge CEO, Marcus Robinson. Monscierge is very excited about our recent 5 year anniversary. During those years, the industry as a whole has evolved significantly. The impact of mobile and the cloud have dramatically changed the landscape. We expect the coming rate of change to accelerate, and we feel like we are just getting … Read More


Talking Quality Assurance with John Austin

Special thanks to Monscierge team member, John Austin, for the insights contained in this post. With an extensive background in software testing and game, web, and graphic design, John brings valuable experience in building and using beautiful, useful, intuitive products. What does “Quality Assurance” mean to you? Broadly, QA is about setting quality expectations for your products, and ensuring that … Read More


Traveling with Kids – Top 5 Experience Enhancers

I returned a few days ago from vacation with family that included my children, a couple sisters and their husbands, and a bunch of nieces and nephews. Twenty-two people, to be exact. While accompanied with a fair amount of chaos, this was by far one of the best trips we have taken, due in large part to the resort where … Read More


Creating Loyal Customers

Today’s post is written by our Senior Account Manager, Elizabeth Robinson. She’s a natural customer service leader and has been an asset to Monscierge for over four years.   What makes loyal customers?  Is it the product? The price?  A lot of companies will market to their consumers as “Having the best product” or “Being the cheapest” or “Getting the … Read More