Our latest Guest Experience Management Report covers an issue I have seen brought up countless times over the last few months – how to go beyond developing and maintaining a fantastic app to the place where people are actually using it. This report outlines staff app adoption by department, creative ways to talk to your guests about your app (without … Read More
Fleur Miessan is my name and I’m originally from Cote d’Ivoire, a beautiful country located on the cost of West of Africa. Knowledge, curiosity and adventure makes up among the reasons why I migrated to the USA. I’m currently pursuing a Graduate Degree in Leadership and Organizational Development at the Oklahoma Christian University. When looking from the outside perspective of … Read More
In some ways, loyalty from your guests begins with loyalty to your guests. A good effort to show guests that you are committed to a positive experience with them is the first step. Sometimes we get caught up in day to day operations and everything seems to be going smoothly, but the view from the other side of the … Read More
Today’s post is written by our own UX Design expert, Andy Hale. Design and experience shape our everyday life. At Monscierge, we take great pride and care in crafting experiences that are user-centric, beautiful and most important meaningful. It’s our job to distill the purpose and create reasons to not only download an app or touch a screen but to … Read More
We were all excited to welcome our team home from HITEC and hear about their experience. Here is a short recap of what stood out to them. Biggest Takeaway: “Mobile technology will be the dominant platform in guest-to-staff communications over the next few years as hotels begin implementing the next stage of the mobile strategy.” (Christy Doherty) “I think, for … Read More