Monscierge Blog


Experience a better way to Connect

Reaching Out to the Hyper-Connected Generation

We believe in using tech to enhance the human connection, not replace it. But many people today so rarely look up from their phone, it’s nearly impossible to make eye contact with them, let alone make a meaningful connection. So how can the hands-on people of hospitality reach out to these hyper-connected guests? Meet them where they are. Of course … Read More


Deciding on App Functionality? Look to Your Reviews

There is no reason for any hotel to have a sub-par mobile app, but lacking time, money, or a development team, that’s exactly what’s happening. It’s frustrating as someone who looks at these every day to see that people are still being sold on technology that serves little to no purpose for the hotel or its guests. But how can … Read More


Beat out Deals Sites with Personalization

Shared economy sites, after working their way into the travel sector over the last few years, have recently seen some bumpy roads. I don’t want to get into the gory details, but it seems that all of the problems you think could happen when strangers borrow homes actually do happen. Nevertheless, some adventure-seekers and budget conscious travelers are looking for … Read More


SMS and the Guest Journey

Over the last few years, text messages have become a mainstay of communication. In fact, recent studies show that people use smartphones more for texting than any other function phones provide. Marketing departments have not overlooked this fact and are using SMS to promote deals, remind users of payments, and otherwise keep their brand at the front of the consumer’s … Read More


Making the Most of Guest Data

Have you ever filled out a comment card or done an online survey and wondered if anyone would ever look at it? Does the data you offer to companies in hopes of improvements even matter? Is anyone listening? Hotels perhaps have the greatest available insight into customer data, because they own (and receive feedback on) everything from breakfast time to … Read More