Monscierge Blog


Experience a better way to Connect

Guest Data: Are You Getting the Full Picture?

We know why guest data is important to hoteliers; no matter how streamlined your operations, if the guests aren’t happy, nobody is happy. Information gathering has come a long way since the days hotels relied on comment cards. While those cards are not yet extinct, hoteliers have come to rely on technology for gathering, translating, and reporting guest data. Online … Read More


Maximizing App Power for Hotels

Two of the biggest hurdles to overcome with hotel apps are adoption and retention. In January, Angie shared ideas for getting guests to download and use your branded app. This month, we hear from Ken Marold on maximizing the power of your hotel app. Hotel smartphone apps have a unique burden in that they own a lot of power over … Read More


5 Ways to Kill Your Mobile App

  Don’t use it – If you and your staff are not using your app, you are putting it at a serious disadvantage. The best way to increase guest adoption is to create a buzz, and that starts with you and your staff. Make it inaccessible – Your app should be available for use by as many guests as possible. … Read More


Egalitarian Service for 3 Billion Hotel Guests

Today’s post is written by our VP EMEA, Eric Lunt.  Eric spent his early years living and working in France in the hospitality industry and has spent the last 15 years in various areas of technology, most recently with Monscierge working with international hotel brands and developing technologies to improve the guest experience. He is excited to be part of a rapidly changing cultural … Read More


Virtual Concierge: Why Not to Depend on Outside Apps

Last month, we talked about quality local recommendations for a Virtual Concierge. Expanding on that point, I want to explain the benefits for hotel operators in curating their own recommendations versus relying on generic apps guests may already have on their phone. First, you should think of this as an extension of your concierge services. Even if you don’t have … Read More