Today’s post is written by our Marketing Coordinator, Angie Ford. Along with the creation of promotional material and being a go-to for all sorts of brilliance, Angie runs our company Instagram account, manages our videos, and instigates office pranks. She attended the University of Tulsa, has a background in Video Production, and at home she plays violin, tackles home improvement … Read More
Recommendations provided to guests via Virtual Concierge became more prevalent over 2013. This article highlights tips and tricks to keep in mind as this trend rises over the coming year. Characteristics of Quality Recommendations: Real, trusted, and relevant information Provided to guests through easy-to-access channels Curated by real people rather than paid for by merchants Include hours of operation, pricing … Read More
We’ve had a bit of a content blitz to close out the year at Monscierge. Over the last week we launched a brand new website (welcome to our new space!), a video starring Novotel’s Virtual Concierge, and the Winter 2013 GEM Report. I am continually delighted with the talented efforts of the various teams whose work I get to share, … Read More
Is public “brand shaming” ever a good idea? Maybe not, although I came across a story yesterday that may yet prove otherwise. A deli owner in Texas shut down his store after hearing numerous complaints about customer service. Employees are going to be trained in service, food prep, and cleaning, and the store will reopen after the “attitude adjustment” (according … Read More
All managers have been there at some point. You assign a task, provide all of the necessary tools to complete it, and walk away – only to go running moments later to yank back the reins of responsibility. Why do we do this? I’ll admit that sometimes it needs to be done, but other times a project is so important … Read More