This morning, I read an article about the strange excuses employees have used to get the day off work. And yes, some of them are so completely unbelievable that the dishonesty level should be a red flag. But what struck me most was the amount of time and money companies admitted to using to try to catch these employees in … Read More
Out of everything my family purchased over the last year, the one most enjoyed by my children was our vacation in early April. It was very cold and we had some snow flurries, but we enjoyed the nearly vacant hotel and the small crowds, and even managed a little swim time at an indoor water park. So rather than filling … Read More
There are many social media “gurus” who advise gaining followers and engagement through practices that, while they may increase your stats, are not going to help your bottom line. I’ve seen these tactics used by brands I am positive are spending far too much money for this nonsense, and it always surprises me. These tactics include the “Like if you … Read More
Taking a cue from a long-time resort offering, many hotels are offering classes for guests. With cooler weather approaching and the need for indoor activities becoming imminent, I did a little digging into what hotels are offering and how these classes benefit everyone. Classes are a great way to infuse a local flavor into your guests’ experience. Depending on what … Read More
I read an interesting article this week that broke happiness down into a mathematical formula. The basic idea is: Reality – Expectations = Happiness. Although the idea is nothing new, this formula is fairly simple, makes sense, and applies directly to hospitality or any industry that hinges on the consumer experience. We all want happy customers, right? So what does … Read More