Everything technology-related for Monscierge.
Hotel TV doesn’t have to be hotel TV. The in-room strategy for 2022 has evolved. HBO doesn’t count as an in-room perk anymore. What if a system existed that provided access to the big game but also could help reduce front desk questions and help you make money? Our hotel TV solution Apple TV for Hospitality is your answer. You probably already have cable. We work with many existing cable companies to add extra value to legacy services. Or want to cut cable? We can help you replace legacy entertainment with modern solutions that drive on-site streaming, information, and guest messaging. Whether you’re ready to cut the cord or augment your existing services, Monscierge makes it easy to upgrade to the new modern TV solution that guests are looking for and hotels love. Share and engage with guests from afar using messaging and information sharing, plus multiple options to generate revenue.
One of the hospitality apps that we offer our hospitality TV customers is purchasing local experiences. It’s a perfect way for guests to find and ultimately purchase exciting and new activities all from the comfort of their room. And most importantly, it enables a revenue share with the property to earn money off every purchase. We view the feature as a win-win for guests and hoteliers alike by providing a great experience while also helping to add additional revenue and communication options for the hotel. The Monscierge team is flattered when our ideas get borrowed. They say imitation is the sincerest form of flattery. It’s a great testament to the team and the power of our platform. But there’s only one Monscierge. Take a look at Apple TV for Hospitality and learn more
We’re easy to work with and scalable for any size property. We take those two tenets very seriously; we’re bound and determined not to be a hassle. On average, when a new subscriber joins the Monscierge family, they can receive their shipment in as little as 72 hours. What most customers don’t know is the work that’s done automatically behind the scenes. The automatic setup of configuration and settings helps speed up the ability to access and add the customers’ property details. These settings set the stage to quickly and easily install everything when customers receive their package. But what happens when the package is delivered? With a solution like Apple TV for Hospitality, most customers can fully self-install in just a few hours. One of our recent properties installed 36 rooms in just a little over 2.5 hours by one person. Out of the box, the Apple TV is pre-configured with Monscierge software and applications. Using the Hospitality TV Manager app (available for iOS or Android), the customer scans the packaging serial number and assigns the TV to a specific room number. Since Monscierge offers both standard and secure mounting options, the next step is to install it on …
Today’s visitors demand connectivity. Whether it’s the family in town for vacation or a business traveler just passing through, the proliferation of mobile devices necessitates a strong wifi connection. First, as a background, most small to mid-size hotels utilize a single connection into the hotel distributed across the guests. A 150 Mbps connection divided by 100 rooms is 1.5 Mbps. Add internal staff use, degradation from wifi splitters and distance, and the overall connection speed drops even more. But hotel wifi doesn’t need to be bad. Complimentary versus premium wifi is still a contentious issue, with most complimentary services offer between 3-8 Mbps download speed. Premium offerings range from 10-30 Mbps but typically at the cost of $15.00 per day. While it’s potentially significant extra revenue for the property, it does nothing for the guest experience. Connecting premium services as a freebie for loyalty members or direct bookings is one potential workaround. With price drops in fiber and the growing adoption of satellite Internet, connection speeds no longer are hampered by the lack of infrastructure seen in the early 2000s. The gold standard is that every guest should have a consistent minimum of 5-7 Mbps connection speed to their devices, …
Whether showing property amenities or talking about your history, Monscierge’s property features app lets you configure your look and feel. The Monscierge Experience Engine manages your property features through an easy-to-use web control panel. You can add title, description, operating hours, contact details, and media content. You can have as many features as you’d like and even group or categorize listings. You can even select from one of several layouts that provide a visual focus on different content. Want to display a large image? We have a layout for that. You can assign a specific layout to each of your property features to highlight the focus and content. You can update the platform in real-time. Need to fix a typo or update your property images? You can update using the web-based management tool and make your changes instantly and have the changes seen across guest TVs and the rest of the platform in seconds. Many of our clients leverage multiple products like Connect Lobby and Apple TV for Hospitality, and everything is updated instantly and from a single control panel.