Leadership in hospitality.
How do you judge your property’s performance? Do you look at your ratings? TripAdvisor score? During a poll, only around 42% of rental owners actively reviewed their ongoing ratings. Owners who actively reviewed their scores on average maintained higher occupancy and increased revenue. But what goes into reviewing scores? Potential guests look to ratings and reviews as a gauge for their stay. Even if you’re getting good ratings, do your guests rave? Do they highlight communication and information? Lack of accurate or up-to-the-minute information is one of the leading complaints amongst travelers. Messaging to the guest can head off unclear directions or worry about getting into a property. No one sells your product better than other people. Highlight your differences, showcase amenities like A/C, high-speed Internet, and technologies like Hospitality TV. We’ve found that when properties highlight tools like Apple TV for Hospitality for streaming and entertainment, guests react positively. By highlighting what you have ahead of time, it helps solidify the experience. Property owners have spent their hard-earned time and money building or rehabbing properties, so it’s a shame to stop when so close. So stop gambling your ratings and start taking charge by offering critical features and functionality …
Our Customer Experience team surveys our customers about their experience. As one way of building trust, our goal is to help provide solutions for our customers’ business needs. During a survey, we solved a customer’s rental business needs by “giving guests an easy experience to stream movies, tell guests about my house, and providing local things to do.” Likewise, a boutique property loved that we could “provide streaming services alongside housekeeping requests from a single system. And it’s very simple to use!” We work with hotels and vacation rentals like those on Airbnb and VRBO every day. Technology for the sake of technology isn’t practical. We take solving business challenges seriously. Our technology solves problems that rental owners and hotel managers face daily. Technology can be cool. But it should also be seamless and address your underlying business challenges.
California is re-opening on June 15. Everyday activities can resume, and businesses can re-open with “common-sense risk reduction measures.” With the recent announcement, how will travel be impacted? Is travel already being booked, or will there be a slow burn? Prospective travelers wildly vary in their opinions not only in the United States but also worldwide. While some travelers throw caution to the wind, many have announced a wait-and-see approach, opting instead for nearby socially distanced staycations. The next few months will be critical. Businesses will be able to re-open and decide how to handle the re-emerging world fully. Bookings will surely increase over the next few months to fulfill the pent-up demand for proper holidays. California was one the hardest hit and enacted strict measures to try and quell infections. Their signal of fully re-opening is a sign that many states will likely follow similar strategies. Several months ago, the UK announced a roadmap to re-opening that would see travel allowed starting May 17. Fully re-opening businesses must now figure out their new normal. How are you communicating? What’s your differentiator? Will video remain a centerpiece of technology? Will a contactless guest experience be the way forward? During the …
Trust. Who do you trust? Who’s broken your trust? Years ago, a group of us sat down to document Monscierge’s core values. One of the critical values is trust. We build trusted connections. It would be easy to make promises and never deliver, but we choose trust instead. We’re often on a first-name basis with many of our customers, and in survey’s our team members are often mentioned by name for their outstanding work. Building trust is hard; it’s a daily commitment and earned over time. For us, it starts at the beginning. We’re a business, but our goal is to improve the experience at hotels and vacation rentals worldwide. Sometimes, the fit isn’t right. Whereas other companies would press forward just for the money, in our view, it takes trust to understand the needs of our customers and prospective customers. The trusted connections that we build are paramount. When staff members move to another property frequently, one of the first activities is getting Monscierge at their new property. We’ve also seen a massive influx of vacation rental owners who want it in their property after experiencing our technology at another property. But building trust is easier said than done. …
Monscierge has always put customers first. Since nearly our beginning, we’ve gathered recommendation letters and customer quotes that line the walls of our office. One way we achieve happy customers is through fast deployments of our platform and software. Our platform can be purchased in less than two-minutes and deployed quickly. With solutions like messaging, you can be live and using the system within hours. Even with our hospitality TV solution, installation can be completed in days. Customer satisfaction leads to guest satisfaction. In a recent poll, travelers said if a property advertised their technology, they would select that property over one that didn’t. And true to action, when a property highlights Apple TV for Hospitality as an amenity, they’ve typically received higher overall guest satisfaction and increased bookings. So if you’re thinking about making a change, there’s no better time. Working with Monscierge is easy. There’s a reason we’ve won more guest experience awards than any other hospitality company. We simplify the complicated and provide an unmatched customer experience.