Monscierge Blog


Experience a better way to Connect

What is GDPR and What does it Mean for Hotels?

The EU GDPR (General Data Protection Regulation) is a huge change designed to protect data privacy as it pertains to EU citizens. Approved on April 14, 2016, this regulation takes effect May 25, 2018, and applies to any organization collecting data on EU citizens, no matter the location of the organization. Compliance is mandatory for anyone processing data on EU … Read More


Redefining the Guest Journey through Personalization

Over the last few months, we’ve been talking a lot about “killing the cheeseplate”. This phrase came from the early days of Monscierge as we were working with staff at a local hotel. When asked how he would change hotel operations, one staff member said he would kill the cheeseplate. He explained that he delivered a cheeseplate as a welcome … Read More


Mobile Apps’ Effect on the Guest Experience

The latest J.D Power study measuring guest satisfaction across hotel segments had a major focus on mobility this year. The study uses seven factors to determine guest satisfaction, including reservation, check-in/check-out, rooms, F&B, services, facilities, and fees. Concerning mobile, Rick Garlick (J.D. Power Practice Lead – travel and hospitality) had this to say, “As mobile usage becomes increasingly ubiquitous for … Read More


Preparing for #HITECtor 2017

Our team has been busy gearing up for HITEC Toronto, taking place June 26-29, 2017. We are excited to bring along the latest versions of our legacy products as well as a few new surprises. Since last year, data security and content streaming have become a big focus in the industry. Partnering with Jamf to bring an enterprise solution to … Read More


Hospitality: Content Streaming and Guest Security

If you’re attending HITEC North America in Toronto this June, you will be hearing many discussions surrounding plausible technology architecture and integrations that allow guests to safely access their own content, yet give the hotel peace of mind with guests’ security and personal data. This new consideration of guest entertainment in hospitality makes a lot of sense as more and … Read More