We like to talk about features and functionality in our platform and the industry.
Part I of our series on AI in Hospitality Technology As the hospitality industry continues to evolve, hotel general managers are turning to artificial intelligence (AI) systems to provide a better experience for their guests. From automated check-ins to personalized recommendations, AI can enhance every aspect of a hotel stay. One way hotel general managers can utilize AI is through chatbots. Chatbots are virtual assistants that can answer questions, book reservations, and offer recommendations 24/7. By implementing a chatbot system, hotels can streamline communication and provide immediate assistance to guests without staffing additional employees. In addition to chatbots, AI can also be used to personalize a guest’s experience. By analyzing data from previous stays, hotels can use AI to suggest activities, meals, and room features that are tailored to each guest’s preferences. For example, if guests frequently order room service, the hotel can suggest similar dishes during their next stay. This level of personalization can make guests feel valued and increase their likelihood of returning. AI can also be used to improve guest safety and security. Smart sensors and cameras can detect potential hazards and alert staff members to take action. For example, if a guest leaves the stove on …
As a hotel manager, one of your primary responsibilities is to ensure that your rooms are filled with guests, maximizing your revenue. But with so many variables to consider, it can be challenging to strike the right balance between occupancy and room rate. This is where hotel inventory management comes into play. Inventory management involves deciding when and how to allocate your hotel’s rooms. This includes forecasting demand, setting room rates, and giving rooms to specific channels and promotions. Effective inventory management can help you optimize your room revenue, ensuring that your hotel runs efficiently. Here are some key strategies for effective hotel inventory management: Forecast Demand Accurately: Forecasting demand is the foundation of effective inventory management. You need to know when your hotel is likely to be busy and when it will be quieter, so you can make informed decisions about room allocation and rate setting. To forecast demand accurately, consider a range of factors, including historical occupancy data, seasonality, local events and promotions, and wider economic trends. Set Dynamic Room Rates: Dynamic pricing involves setting room rates based on real-time supply and demand. For example, if your hotel is running at full occupancy during a busy period, you …
Monscierge’s Apple TV for Hospitality is a game-changing technology that hotels can use to improve guest satisfaction. This innovative solution allows hotels to provide guests with a convenient, interactive, and personalized experience directly on their in-room televisions. One of the critical features of Monscierge’s Apple TV for Hospitality is its ability to provide guests with easy access to hotel information and amenities. With the touch of a button, guests can view hotel maps, view their bill, make reservations at the hotel’s restaurant, and even request housekeeping services. This level of convenience makes guests feel more in control of their stay and frees up staff from having to handle these tasks, allowing them to focus on providing more personalized service. Another significant benefit of Monscierge’s Apple TV for Hospitality is its ability to provide guests with localized information about the hotel’s surrounding area. This provides guests a more personalized and enjoyable experience, as they can find and explore places they want to go rather than just relying on hotel-provided brochures or suggestions. With the help of integrated local content, guests can discover the best restaurants, events, and local attractions that fit their interests. Monscierge’s Apple TV for Hospitality also includes built-in …
What if there was a way you could offer add-ons that simplified life for your guests? With new Stay Enhancement and Store apps, you can make curated experiences or products instantly available for your guests. Whether you have an online store or an on-site shopping experience, Monscierge’s Apple TV for Hospitality provides an easy and immediate way for guests to see products and make purchases that can even be shipped home. A recent customer launched their new Monscierge in-room experience and added the shopping app to their configuration. By enabling guests to ship local products back home, they were able to spend more money and no longer have the burden of needing to pack additional items in their luggage. And it took the property owner less than 45 minutes to set up their local products within our web-based management system. In the words of Michael Scott, it’s a win-win-win. The Monscierge platform is all about the guest experience. We’ve engineered the platform to help address the needs of individual hoteliers and offer playbooks on best practices and ways to remain in front of your guests and stay true to your brand.
Events can be big business. Whether your property hosts weddings, corporate events, or basic meetings, you undoubtedly take your event space seriously. But what if you could do more with your events? Monscierge offers multiple award-winning digital signage tools to help handle your events. Our platform enables hoteliers to create and manage events within the Monscierge Experience Engine web system or integrate with your existing event system. Each event includes full details like name, description, location, and media such as photos. Interactive Touchscreen Digital Signage Events can be made front and center allowing hotels to highlight meetings and events. Our interactive Lobby signage lets you showcase events alongside advertising, hotel information, and weather and flight information. Our signage platform runs on touchscreen devices that range from 32″, 42″, and up as high as 80″. Most typically choose the 42″ or 55″ screen size. Digital Readerboard Readerboard highlights meetings and rotates optional advertising. Many of our clients use it to display promotions for on-site amenities or nearby restaurants or other partnership establishments. It’s a perfect combination of insight and advertising. Event Signage Displayed outside of meeting spaces, Monscierge’s Event Signage displays room names and meeting information. Apple TV Events As standard …