We like to talk about features and functionality in our platform and the industry.
It’s interesting to talk with prospective clients. Occasionally, we’ll have a prospective client who recognizes the value and loves everything about it, but they start questioning whether they should use a new platform. The answer almost comes down to trepidation from past experiences that clouds their judgment. Luckily, we have years of experience that put people at ease with reviews, customer highlights, and our simple upfront promise that our solution works and lives up to our brand promise of creating better communication, staff accountability, and a better guest experience. Monscierge is easy to install. Our in-room solution includes automated tools that enable it to be up and running in as short a single day. Other tools like messaging can be up and running in hours. Our word is only good if we can back it up. We have more guest experience awards than any other hospitality company, and our award-winning platform gets new reviews every day. Occasionally, we miss the mark. We use those opportunities to fix the problem and a teachable moment across the entire company to ensure it doesn’t happen again. While we hope they never occur, owning up to mistakes is faster and easier. No two properties …
Treehouses fifty feet in the air pose unique challenges. Treehouse Grove is all about the guest experience and went to Monscierge for a scalable solution. Monscierge provided a scalable hospitality TV solution for Treehouse Grove. As a result of delivering automation and remote management, their staff no longer needed to drop everything and drive on-site for simple tasks. Our platform enabled the team to focus on growing their business which is currently on pace to double in the next 12-months. As Joseph Ayres, Owner/Operator, said, “We’d recommend this to anyone looking to scale and looking at the experience for the customer.” Read more about Treehouse Grove in our Customer Highlight.
The latest travel trend to emerge is vaccine vacations. As destinations look for new and exciting hooks to attract visitors, the prospect of vaccine tourism is a compelling proposition. As some travel requires proof of vaccination, these destinations are opening themselves to getting vaccinated with a view. Those who sign up would typically need to remain for several weeks to receive the necessary doses. States like Nevada and Oklahoma are getting into the mix by opening to those seeking vaccinations. The Southern Nevada Health District released statistics showing people from Washington D.C., Puerto Rico, and Guam have visited to receive their vaccine. By partnering with local health organizations and tourism boards, these destinations view re-opening as a service to help the public health crisis and jump-start local travel and tourism. These destinations are differentiating themselves from other areas with a drastically unique experience. Given the captive audience, vaccines require a minimum of 17 days; the stays are not a quick weekend getaway. But the visit opens themselves to a more significant local experience. Being able to enjoy an extended stay provides an opportunity to get away from the typical destinations to dine at great hidden gems or visit sites off …
One of the great things about Monscierge’s Local Recommendations is that we’re not just using the same data everyone else has. We’re highlighting highly curated content worldwide. It would have been easier to use another system’s data. But we’re about the experience and not cutting corners. Our customers seem to agree; they’ve been utilizing our recommendation system to provide specific recommendations to their guests for over ten years. We have a close relationship with our customers. They know their business and their location better than anyone. Understanding the fantastic brunch spot down the street or the fun dive bar several blocks over is a tremendous revelation. The sense of ownership and authenticity from our customers is palpable when they can provide a higher degree of trust and openness to their guests.
Vacation time is upon us as 2018 comes to a close. On the occasion of the last post before the break, I wanted to speak one more time about the importance of face to face communication even with the continuous advance of technology. Some brands are hesitant to bring technology into guest communication, fearing it will corrode the very essence of hospitality: making guests well welcome, cared for, and at home. Excellence in hospitality must balance human interaction with innovation at all times. Generally speaking, the client base today is saturated with technology and is already used to having even the most personal conversations via text. Educating your staff on the proper application of text in conversation with guests is the secret to maintaining this proper balance. Often you will find that some guests prefer communicating solely through technological means, which frees your staff up for meaningful face to face interactions for those who most appreciate them. Just as important are the interactions with guests who are using the technology. Each room service order, text, or guest request is an opportunity to make a lasting impression on your visitors. Surprise and delight them by using the same tech to personalize …