An overview of hotel information from Monscierge.
Monscierge has always put customers first. Since nearly our beginning, we’ve gathered recommendation letters and customer quotes that line the walls of our office. One way we achieve happy customers is through fast deployments of our platform and software. Our platform can be purchased in less than two-minutes and deployed quickly. With solutions like messaging, you can be live and using the system within hours. Even with our hospitality TV solution, installation can be completed in days. Customer satisfaction leads to guest satisfaction. In a recent poll, travelers said if a property advertised their technology, they would select that property over one that didn’t. And true to action, when a property highlights Apple TV for Hospitality as an amenity, they’ve typically received higher overall guest satisfaction and increased bookings. So if you’re thinking about making a change, there’s no better time. Working with Monscierge is easy. There’s a reason we’ve won more guest experience awards than any other hospitality company. We simplify the complicated and provide an unmatched customer experience.
No one wants to make the wrong decision. This week alone, we’ve had people call and say, “We should have gone with you from the start.” People are unique, beautiful contradictions, and luckily, we can change our minds. There’s no shame in deciding you went with the wrong provider solution. It’s what you do next that counts. I’ve lost count of how many times our sales and customer experience teams have helped others navigate how they can make a clean and seamless transition to Monscierge. Over the past two+ years, we’ve seen extensive growth with our Hospitality TV solution. Often, we’ll hear concerns from the caller about switching their existing in-room system. It’s fast. With automation and easy deployment, a property can be up and running quickly. The horror stories we’ve heard about multi-week or month-long deployments are jaw-dropping. When we examine why a customer chooses another solution, its most often a short-term emotional decision rather than a focus on long-term goals, the prospect of saving $20 today rather than hundreds later is a common occurrence. It’s so common that psychologists have studied the phenomenon extensively. It’s all about the brain’s reward center and giving into the emotional impulses that …
One of the great things about Monscierge’s Local Recommendations is that we’re not just using the same data everyone else has. We’re highlighting highly curated content worldwide. It would have been easier to use another system’s data. But we’re about the experience and not cutting corners. Our customers seem to agree; they’ve been utilizing our recommendation system to provide specific recommendations to their guests for over ten years. We have a close relationship with our customers. They know their business and their location better than anyone. Understanding the fantastic brunch spot down the street or the fun dive bar several blocks over is a tremendous revelation. The sense of ownership and authenticity from our customers is palpable when they can provide a higher degree of trust and openness to their guests.
Every day we talk with companies who realize they’ve been procrastinating. We’ve all done it, putting something aside to work on “when we’re ready” or “when the time is right.” And all too often, when we finally start work, it’s usually in a rush. “The last best experience that anyone has anywhere becomes the minimum expectation for the experience they want everywhere.” This quote by Bridget Van Kralingen perfectly encapsulates the growing expectation of guests. When you make it easy, guests are more willing to spend, provide better reviews, and be better tenants. They’ll give you higher latitude and be more inclined to work with you as the need arises. But how do you make it easy? Remove roadblocks, pre-emptively answer common questions, and provide clear, concise instructions. Solutions like digital signage or guest messaging can be implemented quickly. Even solutions like Monscierge’s Apple TV for Hospitality can be implemented in less than three days. It’s easy to get overwhelmed, but it’s easy and very affordable to start making changes to your property that will pay off in the long run. Your guest experience requires upkeep and maintenance, just like your property.
We talk about the guest experience, but what does it actually mean? What is an experience? The experience is how a person feels and what they think while they’re doing something. Experiences are always evolving and leverage feedback, personal viewpoints, and a focus on an outcome. An experience isn’t your app but may include it as part of the overall story and ultimate vision you’re building. How often do you think about the experience of your guests? Their journey begins the minute they decide to book a trip. Whether for business or leisure, they’re building their experience when they choose to book a trip. Each component builds upon the last until they reach the end of their journey and the cycle begins again. You’ve put in the time and hard work to make your property unique. How are guests finding your property? How are they booking? Is your booking process easy and straightforward? After you’ve gained a booking, what are you doing to keep their attention? Are you offering pre-stay messaging? How’s the check-in process? Do you offer follow-ups while the guest is on-site to ensure their stay is optimal? All of these types of actions go to the experience …