An overview of hotel information from Monscierge.
Vaccination efforts are underway worldwide. As larger numbers of the population are vaccinated, travel will pickup. Hotels and other locations renting rooms will need to establish protocols for whether they require vaccination IDs and what constitutes a valid ID. It’s a process that will be a challenge. With a mish-mash of requirements establishing a single standard will be difficult. During the early phase of the pandemic, a few countries discussed the idea of an “immunity passport” for people who had recovered. Public and scientific opinion diverged, and the idea was all but abandoned. In the time since, several organizations, including WHO, worked on developing vaccination tracking systems. Even as late as January 15, during a January 15 meeting of the WHO’s Emergency Committee on COVID-19 did not recommend requiring proof of vaccination or immunity for international travel. Several countries like Denmark, India, and Israel are developing systems to issue special passports that indicate vaccination status. Others require negative tests before boarding a plane. Vaccination is not a guarantee of safety. But it’s encouraging to see worldwide wins due to immunization, distancing, and other safety precautions. But the question remains. As vaccines become widely available, will you require proof before a …
Is it a guidebook, in-room compendium, welcome book, directory, or the house rules? No matter what you call it, your guidebook is a central way to share information with guests. But there are better modern experiences that offer considerable leaps in value and benefit for both guests and owners. The digital compendium is the solution. It’s the digital means to display every bit of information you’d have in your book but presented in real-time. Your neighborhoods and communities change in real-time why shouldn’t you? A guest reviewing a digital guidebook is 36% more likely to trust curated recommendations than those from a printed binder. Real-time updates mean if a location closes or you make a change to your property, you can instantly make the update without needing to reprint or wait until guests exit. The digital compendium is consumed in real-time and delivered as a website through an SMS, QR code, or email link. It’s can also be presented as part of a welcome message through your in-room entertainment hospitality tv system. What if we told you 3 in 4 guests would prefer a digital guide to a printed binder? Most people have their mobile devices with them around the …
The unsurprising answer is yes; you need rental insurance for your property. The longer answer is that’s complicated. Let’s unpack the details. Many owners will carry some form of homeowners insurance. But typically, it’s designed for owner-occupied property. There will be multiple stays; rental guests, the owner, and periods of being unoccupied. The messy part of insurance is there’s no one size fits all solution. Each circumstance is unique. For some, your home policy may work fine, but other locations may need a rental rider. As someone who has filed insurance claims in the past, it’s not a fast or straightforward process. No matter what the commercials say, insurance companies aren’t freely writing cheques. Many carriers classify short-term rentals on Airbnb as a “business activity.” Therefore coverage endorsements may be limited, and your insurance carrier will likely deny any extensive damage claims. Not running afoul of local licensing is another compounding problem for hosts. Many cities require a license to “legally” operate as a short term rental. In many cases, this license may include a cost or require proof of insurance. The real cost of operating a short term rental isn’t so black and white. Airbnb’s Host Protection Insurance is …
What’s the value of an award? At Monscierge, we place great emphasis on them with our clients and our team. We see awards as the north star for our success. Recently, we won two awards for the Best Hospitality TV Solution for 2021 and Best Digital Signage Solution for 2021. Our awards were hard-fought against numerous competitors and a rapidly changing landscape. We moved beyond fashionable trends that dictate many companies’ product roadmap and instead focused on what drives our customer and their customers? What benefits do our customers get from our products? Amongst other qualities, the drive to establish value was a primary driver for properties in 2020. This past year was a rude awakening as most people and companies worldwide were forced to tighten their belts and re-examine what’s truly important. Ensuring products were seamless, and easy-to-use is just the tip of the iceberg. Monscierge focused on building apps like Experiences that enable the property owner to earn extra revenue or provide tracked requests that save time and workforce efforts. The single mission is creating value and ensuring hotels and rental hosts can save time and money. Monscierge will continue winning awards as long as our customers are …
It’s easy to showcase your brand with Apple TV for Hospitality. You’ve worked hard building your property aesthetics and style. Your brand can extend to the TV with configurable imagery highlighting apps like your property information, requests, experiences, and even TV service. Our properties love the ability to extend their style guide and show their property’s character on the TV. The Apple TV’s top shelf and app icons are configurable and interactive. The application top shelf is the first thing a guest will see. As one customer put it, “it’s amazing to see our logo on-screen. It transforms the whole experience”. If you’re looking for a branded TV experience, Apple TV for Hospitality is your solution. As the #1 Hospitality TV Solution for 2021, it’s no surprise that hotels and vacation rentals worldwide are turning to Monscierge to provide our award-winning in-room solution.