An overview of hotel information from Monscierge.
If you’re attending HITEC North America in Toronto this June, you will be hearing many discussions surrounding plausible technology architecture and integrations that allow guests to safely access their own content, yet give the hotel peace of mind with guests’ security and personal data. This new consideration of guest entertainment in hospitality makes a lot of sense as more and more people choose streaming over traditional television services. For hotels, providing the means to do this leads to better personalization of the guest experience and hosts of branding opportunities. As with any new technology, there are a number of financial and security factors that must be considered. The needs of the guest must come first, and security plays a big role here. Logging out or removing consumer information from devices is one of the biggest hurdles in scaling this technology in hotels. To protect our hospitality clients and their guests, Monscierge has partnered with Jamf, the leader in Apple device management, to deliver an enterprise solution for Apple TV. By pairing our Apple TV application with Jamf Pro, the hotel can confirm that personal data is not accessible from the in-room devices upon check-out. As the hospitality partner for Apple’s …
Outstanding service industry employees seem to be born for it. They have an innate sense of empathy and something that requires only the smallest amount of training. However, leadership still plays a huge part in creating a culture of service. Service leaders have two major roles – training and example. Many brands known for fantastic service train their team members thoroughly, often to the point of standard phrasing when speaking to guests, such as “my pleasure” in response to a thank you. This isn’t necessary for optimal service reputation, but it does stand out. It’s important not to go overboard with this as it can sound too rehearsed, but some measure of guidance is helpful. For instance, rather than requiring a drawn-out standard greeting (“Welcome to Our Hotel, home of Something Awesome! My name is John, how can I be of service to you today?), practice various greetings with your employees until they find something that works with their personality that can be altered depending on the situation at hand. “It highlights the importance of strong leadership in service” Other service requirements include making eye contact, saying hello to guests they pass in the halls, staying in communication if things …
It may be known for its high turnover, but hospitality can be an appealing field for those who are fresh out of school, unsure which career to pursue, or re-entering the workforce. Job applicants new to a career often get frustrated finding work because many job listings require 5-10 years’ relevant experience. Sometimes you just can’t get around that, but if you have the drive and determination, you can find flexibility in the hospitality industry. And if you’re the one with the drive and determination, hospitality wants you. Because: You’re malleable. You’re not used to the way another team operates, so you pick up on our ways quickly. There’s no unlearning. Every hotel has methods to learn. I’d rather have a blank slate than have to retrain. You’re new to hospitality culture. And its a unique culture, even per property. Sometimes it’s nice to bring a little previous culture experience, but sometimes you just want a flexible puzzle piece to fill the space. Hospitality is an industry to grow with. Take your determination, shine that positive attitude, and then seek a hospitality position. This field has been growing at a higher rate than others, so there are lots of job …
Working in Oklahoma City over the last few years has been an exciting and ever-changing experience. While Oklahoma is known for oil and cattle, the technology community is cutting-edge and very present. Thunder Plains is a web and mobile developer conference focused on JavaScript and related technologies. Located at the Devon Boathouse in Downtown Oklahoma City, this sold-out event covers two days and features various speakers such as Steve Kinney of Turing School and Luke Crouch, web developer for Mozilla. Talks include Women in Tech, Continuous Security, Civic Coding, and much more. This event is hosted by Techlahoma, an Oklahoma grassroots technology non-profit aimed at fostering a diverse, inclusive, and active tech community. Several of the Monscierge team members are in attendance, and they were excited to build an app for the conference this year.
If you have ever spent time working in hospitality, chances are the thought has crossed your mind that everyone should spend time working in hospitality. These lessons cross so many industries and specialties that it is viewed as almost a rite of passage into working adulthood. I humbly present some of my personal favorites: Work hard, play hard – People who work in service know how to do things all the way. They work long hours, don’t waste time on the job, and know how to have fun. Full hand in, full hands out – This is the mantra of many a floor manager. These people know how to maximize their time and talent to get a lot of work done in a short amount of time. Be kind – The customer may not always be right, but hospitality people know how to navigate the trickiest of situations, correct mistakes, and handle every personality type. This is the gold standard for customer service training and implementation. Treat every person with dignity – Hotels manage to peacefully combine people from all over the world and all walks of life under one roof. Treating each person with respect pays in happy guests, …