The greatest, and perhaps most overlooked, source of talent and inside hotel information can be found in the people who are carrying out the day to day tasks in the hotel. The person who knows the most about how efficient, profitable, and customer-pleasing your policies and processes are is the person who is using them every day to do their … Read More
Over the recent past, the healthcare industry has begun looking to hospitality for insights into better patient care. After all, who better than the hotel industry to lead the way in making people feel more comfortable in unfamiliar surroundings? Technology plays a major role in measuring and reporting patient satisfaction, proving means for healthcare leaders to ensure the best care … Read More
Technology is making inroads in the hotel industry at a faster pace that it has ever done before. What started a few years ago with updating telephones or providing cell phone chargers has become a new world of screens, logins, and location awareness. I attended a wedding last week, so the “what do you do” conversation happened a lot. I’ve … Read More
Twas the night before Christmas and throughout the hotel, Things ran like clockwork for all guests could tell,. The kitchen was closing and breakfast was prepped, And all floors were silent as travelers slept. The manager nestled all snug in his bed, While holiday profits danced in his head. The night clerk completed the last guest request, With hopes that … Read More