An overview of technology for hospitality.
As an increasing number of countries around the world, as well as the United States, begin relaxing quarantine regulations, the Hospitality industry is also beginning to see the light at the end of the tunnel. The COVID-19 pandemic is dramatically redefining the social fabric: social distancing restrictions and regulations change the way we interact with the world around us in almost every aspect of life outside the home. For the Hospitality industry, in particular, this means that whole new guest experiences are taking shape. As hotels around the world focus on new strategies and approaches to ensure a strong reopening of their property, a multitude of areas must be considered to redesign the guest experience in a way that meets the demands of an increasingly contactless world, while still delivering the highest standards of customer service that your guests are used to. Critical considerations to prepare the hotel for operations in the post-COVID-19 world range from operational changes to stricter sanitation protocols: for example, Hilton, Marriott, Hyatt, Wyndham, and many other hotel brands all recently announced enhanced cleaning procedures across their portfolio. Proactive hotels worldwide are also taking advantage of this low occupancy period to pursue technology solutions that will …
We’re suddenly in a new world. Current worldwide events have changed the way we need to engage with others. After considering this for a little bit, we realized changing the way face-to-face interactions occur was something we do every day. And with that, our latest product Connect Video was born. We built Connect Video from the ground up by leveraging much of our existing technology. One of our primary goals was ensuring patient and staff privacy, and the other was helping solve healthcare patient intake and communication issues. When a patient starts a video chat, they’re able to see and hear a real person on the other end engage in the humanistic side that’s often missing from digital interactions. A byproduct of this engagement is that personal protective equipment (PPE) no longer needs to be used for these engagements and can be saved for others in need. By leveraging video communication intake specialists, staff members and others can maintain a physical distance, which lessens their chances of infection. Together these savings allow the creation of a safer environment for healthcare workers and their patients. On the front of our webpage, our tagline is “start better guest relationships.” Increase communication and …
When Monscierge first began our journey, we spent several days working in the back-of-house with staff at a well-known hotel in downtown Oklahoma City. Their team talked with us about their passion for our industry, their love for their guests, and the challenges they face every day. I asked one of the bell staff “If you could change one thing about the operation of your hotel, what would it be?” Without hesitation he said “I’d kill the cheeseplate. Every day I deliver complimentary cheeseplates as welcome gifts to our VIP guests, and every day I’m the guy that later discards most of all of them – totally untouched. If I could tailor the welcome gifts to something each guest truly valued, they would feel cared for, I would feel more invested in the people I’m caring for each day and we’d reduce significant waste at the hotel. Everyone wins.” We at Monscierge couldn’t agree more. Over the last ten years, I’ve been privileged to work with some of the world’s brightest hospitality minds. Our mission? To kill the cheese plate. With help from one particular person in the industry – we’ve figured out how. Let me explain. In 2014, Monscierge …
Vacation time is upon us as 2018 comes to a close. On the occasion of the last post before the break, I wanted to speak one more time about the importance of face to face communication even with the continuous advance of technology. Some brands are hesitant to bring technology into guest communication, fearing it will corrode the very essence of hospitality: making guests well welcome, cared for, and at home. Excellence in hospitality must balance human interaction with innovation at all times. Generally speaking, the client base today is saturated with technology and is already used to having even the most personal conversations via text. Educating your staff on the proper application of text in conversation with guests is the secret to maintaining this proper balance. Often you will find that some guests prefer communicating solely through technological means, which frees your staff up for meaningful face to face interactions for those who most appreciate them. Just as important are the interactions with guests who are using the technology. Each room service order, text, or guest request is an opportunity to make a lasting impression on your visitors. Surprise and delight them by using the same tech to personalize …
Text-based communication in hospitality is significantly on the rise. We’ve talked many times about how to use it to enhance rather than replace the personal touch so vital to the essence of hospitality. But one of the ways that is most important is the accuracy it can bring to F&B orders. Anyone who’s worked in F&B knows that accuracy is normal even under typical circumstance. People care a lot about their food. But when it comes to handling food allergies, mistakes can be a matter of life and death. Digital menus allow for easy sorting so guests have the ability to find every food in your kitchen that suits their specific needs. Additionally, using text for communicating in F&B ensures better accuracy for a higher level of understanding and overall safety. See our solutions for more information on how hotels are implementing this technology.