An overview of technology for hospitality.
Q2 just wrapped up. Monscierge just had another record-breaking quarter. With the quarter ending mid-week ahead of a holiday, there’s not much time to celebrate, but it’s great news across the entire company. Better yet, it’s a positive sign for the industry and hotels and vacation rental hosts around the world. Many of our clients are busier than they’ve ever been. Leveraging our tools like messaging and hospitality TV has allowed them to communicate in ways they previously thought were out of reach. With the close of Q2, we’re now focused on Q3 and beyond. We just wrapped up much of our roadmap planning for 2022, and the plan looks great. Seeing the progression of our platform and the continued enhancements is a testament to the company’s sales, engineering, customer success, and marketing teams. Over the next few months, we’ll share upcoming features and functionality to highlight where we’re going and how we’re getting there. Evolving the guest experience and solving the problems for hotels and vacation rentals is at the core of everything we’re doing. We want to thank all of the customers we’ve brought on. Your support and feedback are invaluable. We’d also like to invite anyone considering …
One of the exciting pieces of feedback we’ve received recently has been how many hotel staff still work remotely. A casino recently told us, “being a remote employee and having the ability to make changes and updates remotely for our guests is wonderful.” The ability to manage content, reset devices and communicate from afar is a time saver. It saves staff members from either need to be on-site or more often dropping their current tasks and go to another location to assist. Changing tasks is a time suck. The literal and monetary costs of changing tasks lead to mental blocks that can cost as much as 40% of a person’s productive time. Over a month, this has serious knock-on effects on overall productivity and costs. Treehouse Grove was able to re-focus staff on helping to grow the business rather than driving to their guest’s treehouse sites. Whether you’re a hotel or a vacation rental, the hidden costs of hospitality shouldn’t be ignored; they’ll cost you in the long run.
Monscierge provides the Hospitality TV platform built for any size property. We provide our platform to single room rentals and hotels with hundreds of rooms. The unifying factor? Every single property is serious about delivering a better guest experience. The beauty of our platform is that we’re scalable for any size and gladly work with vacation rentals like Airbnb, boutique hotels, healthcare, and many others. Our customers are sometimes surprised that our technology is even available for them. Early on, we formalized our company principles: Easy to use Easy to scale Easy to do business with Affordable Living by our principles creates a better experience for everyone. The truth of the matter is that often we’re in a position of helping our clients rebuild trust in technology and even trust amongst companies. Occasionally, a company comes to us after having been burnt by another vendor. So we’re in the position of building extra trust in our technology and platform. Luckily, we have 10+ years of practical experience across all levels of hospitality, including our hospitality research studies and support from some of the best-known companies around the world. We also work worldwide. Some of our earliest clients were in France …
One of the more interesting concepts that we pride ourselves on is the lack of chauffeur knowledge. If you’re not familiar, it comes from a story in 1918. Max Planck went on a tour across Germany after receiving the Nobel Prize for Physics. Over time, his chauffeur grew to know his speech by heart, and in the interest of variety, he suggested the professor and he switch places one night. After the lecture, a professor stood up and asked a question; the driver replied, “Never would I have thought that someone from such an advanced city as Munich would ask such a simple question! My chauffeur will answer it.” There are two types of knowledge. The first is real knowledge—teams like those at Monscierge who have spent thousands of hours understanding and studying industries and topics. The second type is chauffeur knowledge – knowledge from people who can put on a show. It’s only surface knowledge without tried and true experience and only in it for the moment. Hospitality is a challenging space. It requires empathy and data. The number of studies, surveys, and tests that we’ve done is dizzying and speaks to what makes Monscierge stand out from others. …
Our Customer Experience team surveys our customers about their experience. As one way of building trust, our goal is to help provide solutions for our customers’ business needs. During a survey, we solved a customer’s rental business needs by “giving guests an easy experience to stream movies, tell guests about my house, and providing local things to do.” Likewise, a boutique property loved that we could “provide streaming services alongside housekeeping requests from a single system. And it’s very simple to use!” We work with hotels and vacation rentals like those on Airbnb and VRBO every day. Technology for the sake of technology isn’t practical. We take solving business challenges seriously. Our technology solves problems that rental owners and hotel managers face daily. Technology can be cool. But it should also be seamless and address your underlying business challenges.