It’s time for a question we’ve asked for years – how can we help? Hospitality is hurting right now. Like yourself, we’re hoping to move past current events and get our industry back on its feet. We’re doing everything we can right now to support our partners around the world during this time. We’ve initiated payment deferral programs, activated additional healthcare options, expanded support, and sometimes even just offered a sounding board for many people that we consider to be friends. We have a simple question. How can Monscierge provide support for your team and business? One of our company values is that we have each other’s back; there’s no better time than now. Monscierge is here and available to answer questions and offer help to your team and business.
When Monscierge first began our journey, we spent several days working in the back-of-house with staff at a well-known hotel in downtown Oklahoma City. Their team talked with us about their passion for our industry, their love for their guests, and the challenges they face every day. I asked one of the bell staff “If you could change one thing about the operation of your hotel, what would it be?” Without hesitation he said “I’d kill the cheeseplate. Every day I deliver complimentary cheeseplates as welcome gifts to our VIP guests, and every day I’m the guy that later discards most of all of them – totally untouched. If I could tailor the welcome gifts to something each guest truly valued, they would feel cared for, I would feel more invested in the people I’m caring for each day and we’d reduce significant waste at the hotel. Everyone wins.” We at Monscierge couldn’t agree more. Over the last ten years, I’ve been privileged to work with some of the world’s brightest hospitality minds. Our mission? To kill the cheese plate. With help from one particular person in the industry – we’ve figured out how. Let me explain. In 2014, Monscierge …
Vacation time is upon us as 2018 comes to a close. On the occasion of the last post before the break, I wanted to speak one more time about the importance of face to face communication even with the continuous advance of technology. Some brands are hesitant to bring technology into guest communication, fearing it will corrode the very essence of hospitality: making guests well welcome, cared for, and at home. Excellence in hospitality must balance human interaction with innovation at all times. Generally speaking, the client base today is saturated with technology and is already used to having even the most personal conversations via text. Educating your staff on the proper application of text in conversation with guests is the secret to maintaining this proper balance. Often you will find that some guests prefer communicating solely through technological means, which frees your staff up for meaningful face to face interactions for those who most appreciate them. Just as important are the interactions with guests who are using the technology. Each room service order, text, or guest request is an opportunity to make a lasting impression on your visitors. Surprise and delight them by using the same tech to personalize …
Text-based communication in hospitality is significantly on the rise. We’ve talked many times about how to use it to enhance rather than replace the personal touch so vital to the essence of hospitality. But one of the ways that is most important is the accuracy it can bring to F&B orders. Anyone who’s worked in F&B knows that accuracy is normal even under typical circumstance. People care a lot about their food. But when it comes to handling food allergies, mistakes can be a matter of life and death. Digital menus allow for easy sorting so guests have the ability to find every food in your kitchen that suits their specific needs. Additionally, using text for communicating in F&B ensures better accuracy for a higher level of understanding and overall safety. See our solutions for more information on how hotels are implementing this technology.
We have been talking a lot about the various enhancements Apple TV can bring to the guest experience over the last few months. One of the major hurdles we dealt with to bring this solution to an enterprise scale was data security. More specifically, what happens when a guest logs into their own accounts on a hotel room device, then checks out of the room? That’s how we ended up meeting our friends at Jamf. Jamf offers multiple solutions across industries for data security. The Jamf Nation User Conference held this week highlighted the ways they support various industries including health care, hospitality, and retail. If you’d like to find out more about their 2018 Conference, check out their YouTube channel. Utilizing the technology from Jamf, Monscierge has been able to provide access to our range of guest technology via Apple TV while keeping guest data secure. For more information, this article by Bradley Chambers at 9to5Mac is a step by step look at this as it is currently in action at some Red Lion Hotels properties.