August is around the corner and summer is in full swing. Beat the heat in one of these amazing hotel pools. Sanctuary Swala, Tanzania – This infinity pool overlooks a watering hole frequented by the wildlife you may also encounter on your walking safari. Four Seasons Resort Hualalai Palm Grove Pool – This pool is carved out of natural lava rock and contains over 4,000 tropical fish. Playa Vik, José Ignacio – My favorite part of this extreme pool is the black granite tiles that light up into a fiberoptic map of the Southern Hemisphere’s night sky. Grand Wailea, A Waldorf Astoria Resort, Maui – This one is for the kids and includes 9 pools on 6 different levels and the Fishpipe – a unique new ride that is the equivalent of a mile long water slide. Amangani – Located in Jackson, Wyoming, with gorgeous mountain views in any weather.
The Monscierge team has been thrilled to work with John Edwards and Red Lion Hotels to assist in rolling out new technology offerings for staff and guests. The latest Hello Rewards app, integrated with the PMS, includes new check in/check out and digital room key features as well as managing loyalty accounts and redeeming rewards. The fully integrated Connect products provide a multitude of opportunities to enhance the guest experience through greater personalization of service, efficient management of tasks, and fewer inconveniences for guests. Apple TV plays a big role for the in-room guest experience. Hotel RL guests can now access DirectTV, device management and user security, as well as content from the Hotel RL Living Stage highlighting local talent.
Our team has been busy gearing up for HITEC Toronto, taking place June 26-29, 2017. We are excited to bring along the latest versions of our legacy products as well as a few new surprises. Since last year, data security and content streaming have become a big focus in the industry. Partnering with Jamf to bring an enterprise solution to Apple TV, we can meet safety and security concerns and bring content streaming to the guest experience. Also new this year, our entire product suite including Apple TV, beacons, and a multitude of mobile options will be available for the hotel technology experience tour at the Fairmont Royal York. Space is extremely limited so email info@monscierge.com to book this tour. Come visit us at booth #1641 to experience the latest enhancements to the mobile guest journey. Pick up a copy of our current market research while you’re there, as well as information about Apple’s latest financing program for enterprise. See you there!
If you’re attending HITEC North America in Toronto this June, you will be hearing many discussions surrounding plausible technology architecture and integrations that allow guests to safely access their own content, yet give the hotel peace of mind with guests’ security and personal data. This new consideration of guest entertainment in hospitality makes a lot of sense as more and more people choose streaming over traditional television services. For hotels, providing the means to do this leads to better personalization of the guest experience and hosts of branding opportunities. As with any new technology, there are a number of financial and security factors that must be considered. The needs of the guest must come first, and security plays a big role here. Logging out or removing consumer information from devices is one of the biggest hurdles in scaling this technology in hotels. To protect our hospitality clients and their guests, Monscierge has partnered with Jamf, the leader in Apple device management, to deliver an enterprise solution for Apple TV. By pairing our Apple TV application with Jamf Pro, the hotel can confirm that personal data is not accessible from the in-room devices upon check-out. As the hospitality partner for Apple’s …
Mobility has an ever-increasing role in the travel industry and today’s travelers are relying more and more on their phones through each phase of their journey. A recent Monscierge survey showed that 56% of hotel guests prefer to make requests using text messages, taking the number one spot in communication preferences. SMS is being used in hotels to plan the stay, announce arrival, contact the valet, order room service, and more. Key motivators for this technology are efficiency and personalization. Mobile technology can eliminate lines for check in and check out, prioritize and provide ETAs on room service and housekeeping requests, and even let guests in the door with room keys. Personalization is a serious driver of loyalty. This same survey found that 94% of travelers are more likely to chose the same hotel again if they use technology to personalize their stay. This can be achieved by using beacons to greet guests by name, allowing them to have their favorite snacks available when they arrive, or simply breaking down barriers to make communication with hotel staff easier than it has ever been. Check out this case study with Hyatt Regency Bellevue to learn more about text communication and its …