Everything technology-related for Monscierge.
Whether you’re a traveler or a member of the hotel, health and hygiene are probably on your mind. It’s now top of mind for 80% of consumers when considering travel. There’s little doubt there’s an appetite for a return to traveling. First weekend reopenings at many resorts have seen record bookings. But many properties have been slow to re-open or encountered a very different scenario with prospective guests. You’ve undoubtedly encountered a wide range of opinions about the global health crisis. But the fact of the matter is regardless of your belief; it’s created a psychological impact on hospitality. During a recent survey, guests are concerned about amenities like on-site gyms, buffets, and have a higher interest around cleaning protocols. Monscierge started from a need discovered during a business trip. We’re travelers ourselves and provide products that we love to use. Cleaning checklists, contactless check-in, easy-to-clean hygienic remote controls, controlling the TV using your mobile phone, and replacing in-room printed collateral with a digital version are just a few of the tools that Monscierge provides as properties around the world re-open. During a recent call, a long-term client remarked that “Monscierge has been providing software since the beginning that supports …
What is PPE You have probably heard the term PPE and may not have a good grasp of what PPE even means. PPE is an acronym for Personal Protective Equipment. COVID-19 has accelerated the need and expanded the use of PPE in the typical work environment. PPE covers make items, but the most common items are: Gloves Medical Masks Respirators Face Shields or Eye Protection Aprons Goggles Boots Shortages of PPE and workflow alterations have complicated many industries and have allowed companies to start thinking of options to use technology to help during this crisis. The “New Norm” The changes in the world have affected the way people travel and interact with each other. Social Distancing is expected behavior, and in many places, you are expected or required to wear face masks. The guest or customer experience is now needing to be altered. Many restaurants are offering contactless delivery or pick up options where an associate will extend a tray with your order and take the items from the tray. In the hospitality industry, there are also new challenges. A guest may not be comfortable having a close conversation or receiving their door key; you just touched to encode to …
As an increasing number of countries around the world, as well as the United States, begin relaxing quarantine regulations, the Hospitality industry is also beginning to see the light at the end of the tunnel. The COVID-19 pandemic is dramatically redefining the social fabric: social distancing restrictions and regulations change the way we interact with the world around us in almost every aspect of life outside the home. For the Hospitality industry, in particular, this means that whole new guest experiences are taking shape. As hotels around the world focus on new strategies and approaches to ensure a strong reopening of their property, a multitude of areas must be considered to redesign the guest experience in a way that meets the demands of an increasingly contactless world, while still delivering the highest standards of customer service that your guests are used to. Critical considerations to prepare the hotel for operations in the post-COVID-19 world range from operational changes to stricter sanitation protocols: for example, Hilton, Marriott, Hyatt, Wyndham, and many other hotel brands all recently announced enhanced cleaning procedures across their portfolio. Proactive hotels worldwide are also taking advantage of this low occupancy period to pursue technology solutions that will …
We’re suddenly in a new world. Current worldwide events have changed the way we need to engage with others. After considering this for a little bit, we realized changing the way face-to-face interactions occur was something we do every day. And with that, our latest product Connect Video was born. We built Connect Video from the ground up by leveraging much of our existing technology. One of our primary goals was ensuring patient and staff privacy, and the other was helping solve healthcare patient intake and communication issues. When a patient starts a video chat, they’re able to see and hear a real person on the other end engage in the humanistic side that’s often missing from digital interactions. A byproduct of this engagement is that personal protective equipment (PPE) no longer needs to be used for these engagements and can be saved for others in need. By leveraging video communication intake specialists, staff members and others can maintain a physical distance, which lessens their chances of infection. Together these savings allow the creation of a safer environment for healthcare workers and their patients. On the front of our webpage, our tagline is “start better guest relationships.” Increase communication and …
It’s time for a question we’ve asked for years – how can we help? Hospitality is hurting right now. Like yourself, we’re hoping to move past current events and get our industry back on its feet. We’re doing everything we can right now to support our partners around the world during this time. We’ve initiated payment deferral programs, activated additional healthcare options, expanded support, and sometimes even just offered a sounding board for many people that we consider to be friends. We have a simple question. How can Monscierge provide support for your team and business? One of our company values is that we have each other’s back; there’s no better time than now. Monscierge is here and available to answer questions and offer help to your team and business.